On-Site L2 Help Desk Technician for Executives

Objective Partners; New York (NY); Vor Ort; USD 39.000 - 52.000; Vollzeit

Zusammenfassung

Objective Partners is seeking a Help Desk Technician to provide hands-on desktop and end-user support in a fast-paced enterprise environment. This role will resolve day-to-day IT issues, support Windows devices, and assist executives with high-level, white-glove service while coordinating with the IT team.

You will work closely with teammates to troubleshoot issues, elevate complex problems, and ensure reliable technology support across the organization.

Qualifikationen

• 5+ years of enterprise IT support experience.
• Bachelor's degree preferred.
• Strong knowledge of Windows desktop environments.
• Experience with Active Directory and Microsoft 365.
• Experience supporting mobile devices and MDM or MAM solutions.
• Experience with Intune, SCCM, Azure, Teams, and Zoom preferred.
• Experience supporting conference rooms, VoIP, and SIP tech.
• Strong troubleshooting skills and the ability to diagnose issues independently.
• Financial services experience strongly preferred.

Aufgaben

• Provide hands on desktop and end user technical support in a Windows environment.
• Troubleshoot hardware, software, application, account access, file share, and connectivity issues.
• Install, configure, test, and maintain operating systems, application software, hardware, and IT management tools.
• Configure and support laptops, mobile devices, and peripheral equipment.
• Support Microsoft 365, Azure, Active Directory, SCCM, and Microsoft Intune environments.
• Assist with account management, password resets, account lockouts, permissions, and file share access.
• Set up and support Teams and Zoom conference rooms, including VoIP and SIP based video conferencing technology.
• Provide white glove technical support to executives, C suite users, and front office personnel.
• Support mobile device management and mobile application management solutions.
• Work closely with the internal IT team to escalate and resolve issues outside standard Help Desk responsibilities.
• Maintain a proactive approach to identifying and resolving user issues.

Kenntnisse

Customer service

Communication

Team collaboration

Problem solving

Executive support

Ausbildung

Bachelor's degree preferred

Tools

Active Directory

Microsoft 365

Azure

SCCM

Intune

Teams

Zoom

PowerShell

Jobbeschreibung

Objective Partners is seeking a Help Desk Technician to provide hands-on desktop and end-user support in a fast-paced enterprise environment. This role will resolve day-to-day IT issues, support Windows devices, and assist executives with high-level, white-glove service while coordinating with the IT team.

You will work closely with teammates to troubleshoot issues, elevate complex problems, and ensure reliable technology support across the organization.