L2 Application Support Engineer — Growth & Health Benefits

PrimeRevenue; Atlanta (GA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health coverage

401K match

Career development

Flexible work culture

Job summary

PrimeRevenue is looking for an L2 Application Support Engineer in Atlanta to resolve customer issues efficiently using documented procedures. You will provide technical Level 2 support to Global L1 teams and collaborate with distributed groups to resolve complex questions.

The role requires MS SQL Server experience, strong communication skills, and a proactive, problem‑solving mindset in a fast-paced fintech environment. Growth opportunities and a collaborative culture are offered.

Qualifications

• Bachelor’s degree in Computer Science, MIS or related field.
• Minimum two years’ experience in a customer data integration and production environments.
• Minimum two years’ experience in a production technical operations environment.
• Minimum two years’ experience with Microsoft SQL Server and queries scripting.
• Demonstrated ability to establish, develop, and manage relationships with cross-functional internal and external teams.
• Demonstrated effective communication skills using different approaches such as phone, presentations, videoconference, and in person.

Responsibilities

• Provide technical Level 2 support to all Global Level 1 Customer Support teams.
• Collaborate with peers and managers to answer more complex customer questions.
• Provide technical support for customers/internal resources who use PrimeRevenue SCi Supplier products via phone, chat, or email.
• Learn and utilize specific software tools and problem-solving strategies to solve for customer issues and continuously improve PrimeRevenue Customer Support processes.
• Act as a customer advocate by reporting product improvements and enhancement requests and drive resolution of customer issues.

Skills

SQL queries

Customer support

Communication

Problem solving

Cross-functional collaboration

Education

Bachelor's degree in Computer Science, MIS or related field

Tools

Microsoft SQL Server

SalesForce

Quest

Microsoft Office

Job description

PrimeRevenue is looking for an L2 Application Support Engineer in Atlanta to resolve customer issues efficiently using documented procedures. You will provide technical Level 2 support to Global L1 teams and collaborate with distributed groups to resolve complex questions.

The role requires MS SQL Server experience, strong communication skills, and a proactive, problem‑solving mindset in a fast-paced fintech environment. Growth opportunities and a collaborative culture are offered.