L2 Application Support Analyst — SQL & AWS Troubleshooter

RXinsider LTD.; Hamilton (NJ); On-site; USD 70,000 - 95,000; Full time

Job summary

RevSpring is seeking an Applications Support Analyst (L2) to join our Hamilton, NJ team. You will troubleshoot platform subsystems, review logs, run SQL queries, and collaborate with internal teams to resolve issues and improve services.

The role emphasizes customer-focused communication, ongoing process documentation, and occasional in-office training with remote work options after onboarding.

Qualifications

• Write SQL queries and review database records as part of troubleshooting.
• Familiarity with log search tools like Splunk is preferred.
• Experience with AWS services is a plus.

Responsibilities

• Provide 2nd level troubleshooting and technical assistance for platform subsystems.
• Review system logs, database records, and documentation to identify issue sources.
• Monitor alert dashboard and escalate or address issues as needed.
• Contribute to business process improvements and documentation for efficiency.

Skills

SQL

Splunk

AWS

Customer service

Analytical skills

Communication

Education

Bachelor of Science in a technical field

Tools

MySQL

Job description

RevSpring is seeking an Applications Support Analyst (L2) to join our Hamilton, NJ team. You will troubleshoot platform subsystems, review logs, run SQL queries, and collaborate with internal teams to resolve issues and improve services.

The role emphasizes customer-focused communication, ongoing process documentation, and occasional in-office training with remote work options after onboarding.