Application Support & Integrations Specialist II

AMN Healthcare; Dallas (TX); On-site; USD 41,000 - 48,000; Full time

Job summary

AMN Healthcare in Dallas seeks an experienced L2 Application Support Analyst to join our enterprise IT team. You will triage and resolve Level 2 tickets, perform initial analysis, reproduce issues when possible, and document findings clearly.

You will support Salesforce, AMIE, Smartsheet, and other systems, with user administration and data fixes as needed. You will also handle stakeholder communications, participate in project migrations, contribute to knowledge documentation, and assist with

Qualifications

• 2+ years of experience in application support, systems integration, or IT operations
• Strong troubleshooting skills across enterprise systems and integrations
• Experience with APIs, data flows, and system dependencies preferred
• Familiarity with Salesforce or similar enterprise platforms
• Experience with incident management tools (e.g., ServiceNow)

Responsibilities

• Triage, troubleshoot, and resolve Level 2 tickets; document findings clearly
• Support Salesforce, AMIE, Smartsheet, or other business systems; validate changes
• Provide timely updates to users, business partners, IT peers, and vendors
• Assist with testing, data validation, and documentation for migrations and enhancements
• Create and maintain knowledge articles and process documentation
• Support basic reporting, data validation, and discrepancy reviews
• Identify opportunities to reduce manual work and drive process improvements

Skills

Problem-solving

Analytical thinking

Clear communication

Collaboration

Stakeholder engagement

Tools

Salesforce

ServiceNow

Power BI

APIs

Job description

AMN Healthcare in Dallas seeks an experienced L2 Application Support Analyst to join our enterprise IT team. You will triage and resolve Level 2 tickets, perform initial analysis, reproduce issues when possible, and document findings clearly.

You will support Salesforce, AMIE, Smartsheet, and other systems, with user administration and data fixes as needed. You will also handle stakeholder communications, participate in project migrations, contribute to knowledge documentation, and assist with