L2 Application Support Engineer – Finance Tech

Archer; Boston (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Archer, in collaboration with JPMorganChase, is seeking an Application Support Analyst to provide L2 production support for critical applications. You will focus on incident triage and resolution, monitoring, and support for releases and changes, partnering with engineering and business teams to maintain availability.

You will help meet SLAs and drive improvements through documentation, automation, and problem management, while contributing to a reliable, scalable production environment in a

Qualifications

• Experience providing L2 production support for business-critical applications.
• Strong incident triage and resolution capabilities.
• Ability to write runbooks, SOPs and knowledge articles.

Responsibilities

• Triage and resolve production incidents to restore service quickly.
• Monitor applications and alerts; participate in releases/changes.
• Document known errors and runbooks; support problem management.

Skills

Incident triage

Production support

Monitoring

Root cause analysis

Automation

Documentation

SLA management

Problem management

Job description

Archer, in collaboration with JPMorganChase, is seeking an Application Support Analyst to provide L2 production support for critical applications. You will focus on incident triage and resolution, monitoring, and support for releases and changes, partnering with engineering and business teams to maintain availability.

You will help meet SLAs and drive improvements through documentation, automation, and problem management, while contributing to a reliable, scalable production environment in a