Technology Support

Archer; Boston (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Archer, in collaboration with JPMorganChase, is seeking an Application Support Analyst to provide L2 production support for critical applications. You will focus on incident triage and resolution, monitoring, and support for releases and changes, partnering with engineering and business teams to maintain availability.

You will help meet SLAs and drive improvements through documentation, automation, and problem management, while contributing to a reliable, scalable production environment in a

Qualifications

• Experience providing L2 production support for business-critical applications.
• Strong incident triage and resolution capabilities.
• Ability to write runbooks, SOPs and knowledge articles.

Responsibilities

• Triage and resolve production incidents to restore service quickly.
• Monitor applications and alerts; participate in releases/changes.
• Document known errors and runbooks; support problem management.

Skills

Incident triage

Production support

Monitoring

Root cause analysis

Automation

Documentation

SLA management

Problem management

Job description

Archer is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

Job Description

Join Us at 55ip & Help the Wealth Management Industry Move Forward

Working at 55ip, a separately branded subsidiary of J.P. Morgan, means standing at the intersection of finance and technology—and at the cutting-edge of wealth and asset management.

Application Support Analyst (602) provides L2 production support for business-critical applications, focusing on incident triage and resolution, monitoring and alert handling, root-cause analysis, and support for releases/changes. The role partners with engineering and business teams to maintain application availability, meet SLAs, and drive operational improvements through documentation, automation, and problem management

Responsibilities And Deliverables

• Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects by yourself
• Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering
• Support the application systems and the technologies associated with the daily operations of the business, in a timely manner, ensuring a reliable and scalable production environment.
• Responsible & accountable for triaging and escalating production issue causing outages.
• Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or updating application code
• Create and maintain runbooks, SOPs, and knowledge articles; document known errors/workarounds.
• Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis.
• Automate repetitive tasks, and enhance reliability.
• Ability to work in a large, collaborative team and demonstrates the willingness to vocalize ideas with peers and managers
• Understanding of how to prioritize and adjust work plans to adapt to changes in assigned responsibilities and projects
• Adhere to processes, company policies, required to deliver high quality services to clients & partners.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans