L1 IT Service Desk Admin — Growth & Unlimited PTO

GMI - Global Market Innovators; Scottsdale (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K with company match

Unlimited vacation

Opportunities for advancement

Job summary

An innovative service desk provider in Scottsdale, AZ, is seeking an L1 Service Desk Administrator responsible for answering customer calls, troubleshooting issues, and providing support. Candidates should have a High School Diploma and ideally an Associate's Degree in IT. Key skills include multitasking, communication, and a basic understanding of IT systems. This role offers benefits like medical insurance, a 401K plan with a company match, and unlimited vacation. Apply to join a growing company and advance your career!

Qualifications

• A High School Diploma or GED is required.
• An Associate’s Degree in IT is preferred or relevant work experience.
• Must have a valid Driver's License.
• Must clear Level 1 Fingerprint clearance from State of AZ.

Responsibilities

• Answer all calls received through assigned call queues.
• Respond to tickets within SLAs.
• Provide basic troubleshooting and support.
• Communicate key incidents to Supervisor.
• Identify opportunities to improve team performance.

Skills

IT Support

Communication Skills

Multi-tasking

Basic IT Knowledge

Experience with AWS/Azure

Education

High School Diploma or GED

Associate’s Degree in IT or related field

Job description

An innovative service desk provider in Scottsdale, AZ, is seeking an L1 Service Desk Administrator responsible for answering customer calls, troubleshooting issues, and providing support. Candidates should have a High School Diploma and ideally an Associate's Degree in IT. Key skills include multitasking, communication, and a basic understanding of IT systems. This role offers benefits like medical insurance, a 401K plan with a company match, and unlimited vacation. Apply to join a growing company and advance your career!