L&D Architect: Build Scalable Training & Leadership

Garagedoorseattle; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Precision Garage Door Service (PGD) is seeking a forward-thinking Learning & Development Manager to build our training programs from the ground up. You will architect a scalable framework that equips technicians, installers, and salespeople with the technical, safety, and selling skills needed to excel.

You will also own building a lasting program to develop branch management into next-gen leaders, shaping PGD's training and driving measurable gains in employee performance and customer

Qualifications

• 7+ years of progressive experience in Learning & Development, Training, or Instructional Design (field service or skilled trades industry a plus).
• Proven success designing and implementing training programs that improved performance or reduced time to competency.
• Strong understanding of adult learning principles, instructional design models, and blended learning methods.
• Comfort with training technology (LMS platforms, video tools, mobile learning apps).
• Ability to analyze data and translate it into actionable program improvements.

Responsibilities

• Develop an overall learning and development strategy for the company.
• Design, build, and execute a full-scale training program for field technicians, installers and salespeople focusing on accelerating ramp time and productivity outcomes.
• Creates and produces training content, from idea phase to execution
• Recommends and implements appropriate learning delivery modalities (e.g., classroom- virtual/ in-person, on demand, blended learning, etc.) to both facilitate and measure these approaches.
• Facilitates instructor-led trainings and train-the-trainer sessions.
• Partner with leadership, HRBP's, field trainers and other counterparts to adopt best practices and tailor programs for our workforce.
• Develop engaging training materials including manuals, e-learning, hands-on workshops, videos, and assessments.
• Obsess over the new employee experience by implementing a consistent onboarding program that blends classroom instruction, field shadowing, and technology-enabled learning.
• Establish training metrics and reporting dashboards to track effectiveness, technician readiness, and program ROI.
• Continuously refine programs based on feedback, performance data, and evolving business needs.
• Stay current on learning trends, instructional design methods, and industry-specific certifications or compliance requirements.

Skills

Learning & Development

Instructional Design

Adult Learning

Public speaking

Education

Bachelor's degree in Education, Human Resources, Organizational Development, or related field

Tools

LMS

Video tools

Mobile learning apps

Job description

Precision Garage Door Service (PGD) is seeking a forward-thinking Learning & Development Manager to build our training programs from the ground up. You will architect a scalable framework that equips technicians, installers, and salespeople with the technical, safety, and selling skills needed to excel.

You will also own building a lasting program to develop branch management into next-gen leaders, shaping PGD's training and driving measurable gains in employee performance and customer