KYC Operations Associate Analyst

Wise; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Wise is seeking a KYC Operations Associate Analyst to enhance customer onboarding and compliance processes. This role involves conducting due diligence reviews, monitoring transactions, and maintaining accurate records while ensuring adherence to KYC/AML regulations. The ideal candidate will possess strong analytical and communication skills, with a proactive approach to risk assessment.

Qualifications

• At least 1+ years of experience in Operations, preferably in CDD/EDD/AML.
• Basic knowledge of global KYC/AML compliance regulations.
• Ability to make decisions and apply a risk-based approach.

Responsibilities

• Conduct initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews.
• Review customer transaction history and provide insights into customer behaviour.
• Ensure customer records are accurate and updated as required.

Skills

Communication

Analytical Skills

Attention to Detail

Organizational Skills

Interpersonal Skills

Job description

Join to apply for the KYC Operations Associate Analyst role at Wise

Wise is a global technology company, building the best way to move and manage the world’s money.

Job Description

More about our mission and what we offer.

Job Responsibilities

1. Customer and business onboarding: Conduct initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews. Take risk-based-approach decisions in your reviews ensuring risk mitigation standards are met. Collect, analyse, and verify customer information according to KYC/AML guidelines and understand potential risks associated with each customer type. Assess customer identity documents, online company registries, complex business structures, ultimate beneficial ownership, customer source of wealth documentation, adverse media screening, and other sources to make your decisions.
2. Transaction monitoring and periodic reviews: Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers' history and account usage.
3. Documentation and record keeping: Ensure customer records are accurate and updated as required. Maintain organised and detailed records of customers and decisions made during the KYC process. Ensure compliance with data privacy regulations and internal data security protocols.
4. Risk assessment and escalation: Perform and document customer risk assessment based on collected information. Escalate to relevant teams when activities exceed internal risk tolerance. Identify potential money laundering and fraudulent activities and file Suspicious Activity Reports as needed, ensuring proper documentation and rationale.
5. Customer communication: Communicate effectively with customers via the channels Wise operates with (e.g., phone, email, chat).
6. KPIs: Perform tasks within the expected key performance indicators set by leadership.
7. Other: Participate in meetings, training, internal and external events, and perform any other tasks related to the position as assigned.

Qualifications

Requirements

• Excellent verbal and written English skills (additional languages are a plus).
• At least 1+ years of experience in Operations, preferably in CDD/EDD/AML or compliance roles.
• Basic knowledge of global KYC/AML compliance regulations and standards.
• Ability to make decisions and apply a risk-based approach.
• Punctual, independent, proactive, and results-oriented.
• Strong communication, interpersonal, organizational, analytical skills, and attention to detail.
• Ability to handle routine tasks efficiently.
• Ability to work autonomously within well-defined procedures.
• Capable of identifying gaps in policies and providing feedback.
• Flexible to work in shifts, including early mornings, evenings, weekends, and holidays as needed.

Additional Information

Please include your cover letter and answer the following questions:

• Describe your experience in operations, particularly in CDD and EDD. How have these prepared you for this role?
• Explain your understanding of the 'Risk-based approach' and its importance.
• How do you manage workload in a fast-paced environment? Provide a past example.

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