Partner Operations Analyst

Wursta; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a detail-oriented Partner Operations Specialist to manage operational and financial aspects of partnerships, particularly with Google. The role involves compliance, financial operations support, and reporting. Ideal candidates will excel in a fast-paced environment and possess strong organizational skills and proficiency in Google Sheets.

Qualifications

• Ability to thrive in a fast-paced environment.
• Proactive mindset focused on process improvements.
• Advanced proficiency in Google Sheets, including complex formulas.

Responsibilities

• Audit and maintain certifications for partnership compliance.
• Collaborate with Finance on operational tasks.
• Track and manage rebate and incentive programs.

Skills

Organizational skills

Data analysis

Attention to detail

Collaboration

Education

Bachelor’s degree in communication, digital marketing, or related fields

Tools

Google Sheets

CRM systems like Salesforce

Job description

Job Summary:

We are seeking a detail-oriented and proactive Partner Operations Specialist to join our dynamic team. This role focuses on managing the operational and financial aspects of our strategic partnerships, especially our Google relationship. Responsibilities include maintaining certifications, managing rebate and incentive programs, supporting finance operations, handling partner support escalations, and providing reporting. The ideal candidate will have excellent organizational skills, proficiency in data analysis (especially using sheets), and thrive in a fast-paced environment.

Key Responsibilities:

• Partnership Compliance & Development:
  • Audit, maintain, and renew certifications and credentials to ensure compliance with partner program requirements.
  • Develop and implement plans to achieve new partner accreditations and specializations.
• Financial Operations Support:
  • Collaborate with Finance on operational tasks, including report analysis and interpretation.
  • Forecast income from partner rebates and incentives.
• Rebate & Incentive Management:
  • Track, manage, and process rebate and incentive programs, ensuring data accuracy and timely submissions.
  • Manage submission of Proof of Execution (POE) documentation.
• Google Partnership Operations & Support:
  • Serve as primary contact for operational issues related to Google partnership.
  • Manage support tickets with Google for various operational matters.
  • Handle escalations related to finance issues, such as credit requests and order discrepancies.
• Reporting & Deal Management:
  • Prepare weekly Google opportunity/pipeline reports.
  • Manage Deal Registrations, ensuring accuracy and compliance.
  • Identify process improvement opportunities in partner operations.

Required Qualifications:

• Ability to thrive and learn quickly in a fast-paced environment.
• Excellent organizational skills and multitasking ability.
• Understanding of operational impact on customer satisfaction and business success.
• Proactive mindset with a focus on process improvements.
• Strong attention to detail and data integrity.
• Ability to collaborate across departments.
• Advanced proficiency in Google Sheets, including complex formulas, pivot tables, and data manipulation.

Preferred Qualifications:

• Bachelor’s degree in communication, digital marketing, or related fields.
• Experience with Google Workspace and Google Cloud Partner Programs.
• Experience in partner, channel, or sales operations roles.
• Familiarity with CRM systems like Salesforce.

Interview Process:

Our process includes a work style survey, initial screening, meetings with the manager and team, an interview with senior leadership, and a decision within a week.

Our Values:

• Make it win-win
• Do it uncommonly well
• Remain humble
• Strive to be better
• We are one team
• Be accountable

Equal Employment Opportunity:

Wursta is committed to equal opportunity employment and prohibits discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic.