Admissions Counselor (Overnight Shift)

Embark Behavioral Health; St. Louis (MO); Remote; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a compassionate Admissions Counselor to join their team. In this part-time, overnight role, you'll provide empathetic support to families seeking behavioral health treatment during after-hours. Your responsibilities will include conducting initial assessments, guiding families through their first steps toward care, and maintaining detailed records in a CRM system. This is a unique opportunity to make a meaningful impact in the lives of children and families while working in a supportive and inclusive environment. If you are passionate about mental health and thrive in fast-paced settings, we encourage you to apply!

Benefits

Opportunities for professional growth

Inclusive culture

Supportive environment

Qualifications

• 2-5 years of experience in admissions, call center, customer service, or sales roles.
• Excellent verbal communication and crisis de-escalation skills required.

Responsibilities

• Serve as the initial point of contact for families calling after hours.
• Conduct initial phone assessments to understand the needs of potential clients.

Skills

Verbal Communication

Crisis De-escalation

Active Listening

Empathy

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Salesforce CRM

Job description

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Remote Position - Must live in Missouri.

Starting Hourly Pay: $24.00 an hour

Shift Availability:

Weekday Shifts:

• Monday – Thursday: 5 pm – 12 am (28 hours per week)
• Monday – Thursday: 12 am – 7 am (28 hours per week)
• Monday – Friday: 5 am – 7 am & on-call (min of 10 hours per week and up to 29 hours)
• Monday – Friday: 5 pm – 7 pm & on-call (min of 10 hours per week and up to 29 hours)
  
  
  

Weekend Shifts:

• Saturday & Sunday 7 am - 5pm & on-call (min of 20 hours per week and up to 29 hours)
• Friday – Sunday: 5 pm – 12 am & on-call (min of 21 hours per week and up to 29 hours)
• Friday – Sunday: 12 am – 7 am & on-call (min of 21 hour per week and up to 29 hours)
  
  
  

Are you a compassionate communicator with a background in call center support, customer service, or sales? Do you thrive in fast-paced environments and want to channel your skills into something truly meaningful? If so, Embark Behavioral Health invites you to join our team as an Overnight Admissions Coordinator and help families find hope and healing.

As a key member of our Admissions team, you'll serve as the first point of contact for families seeking behavioral health treatment during after-hours, providing empathetic support and guiding them through their first steps toward care.

Responsibilities

• Be available to take at least one on-call overnight shift per week within part-time hours (29 Hours).
• Serve as the initial point of contact for families calling after hours, offering compassionate, clear communication and guidance.
• Conduct initial phone assessments to understand the needs of potential clients and their families.
• Use active listening and empathy to build rapport and help families feel supported.
• Coordinate with internal teams to ensure seamless transitions and continuity of care.
• Accurately document all interactions in Salesforce CRM, maintaining compliance and detailed records.
• Proactively address questions, provide solutions, and support families in taking their first steps toward treatment with Embark.
  
  
  

Qualifications

• 2–5 years of experience in admissions, call center, customer service, or sales roles—healthcare or behavioral health experience is a strong plus!
• Excellent verbal communication and crisis de-escalation skills.
• A tech-savvy individual who can confidently navigate systems like Salesforce or similar CRM platforms.
• A calm, caring, and professional presence, especially when working with families in stressful or emotional situations.
• A high school diploma or equivalent is required; an associate’s or bachelor’s degree is preferred.
  
  
  

Benefits

• Opportunities for professional growth in a supportive environment.
• A culture of inclusivity – we welcome diverse backgrounds and perspectives.
  
  
  

This is more than just a job. It’s a chance to help families navigate one of the most important decisions of their lives—getting help for their child. If you're passionate about mental health, have experience in fast-paced customer-facing roles, and want to do work that truly matters, we want to hear from you.

Apply today to become an Overnight Admissions Coordinator at Embark Behavioral Health!

Embark is an Equal Employment Opportunity Employer. Embark is committed to enriching the therapeutic and healing experience it offers through the diversity of its employees and community. Embark seeks to recruit and support a broadly diverse staff who will contribute to the organization's excellence, diversity of viewpoints and experiences, and relevance in a global society.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Education and Training

• Industries

  Mental Health Care

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