Kubernetes Support Lead: Escalations & Impact

HCL Technologies Limited; Santa Clara (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid time off

Job summary

HCLTech, a global technology company, seeks a Senior Support Lead focusing on Kubernetes to enhance customer satisfaction through effective issue resolution and strategic guidance. You will collaborate with product, development and QA teams to drive improvements and mentor others in Kubernetes troubleshooting.

The role emphasizes root-cause analysis, proactive stability measures, and continuous workflow optimization within Kubernetes operations.

Qualifications

• Advanced proficiency in Kubernetes architecture and deployment.
• Strong understanding of DevOps practices and ITSM frameworks.
• Familiarity with monitoring tools and techniques for Kubernetes environments.
• Basic knowledge of product support methodologies (L1-L3).

Responsibilities

• Act as escalation point for complex Kubernetes issues, ensuring timely resolution and high customer satisfaction.
• Conduct root cause analysis for critical Kubernetes issues to improve stability.
• Collaborate with product management, development and QA to provide feedback for enhancements.
• Mentor team members in troubleshooting Kubernetes-related customer issues.
• Drive continuous improvement in support processes and automation for Kubernetes operations.

Skills

Kubernetes architecture

DevOps practices

Kubernetes monitoring

L1-L3 support

Job description

HCLTech, a global technology company, seeks a Senior Support Lead focusing on Kubernetes to enhance customer satisfaction through effective issue resolution and strategic guidance. You will collaborate with product, development and QA teams to drive improvements and mentor others in Kubernetes troubleshooting.

The role emphasizes root-cause analysis, proactive stability measures, and continuous workflow optimization within Kubernetes operations.