Kubernetes Cloud-Native Support Engineer

SUSE; Utah; On-site; USD 57,000 - 82,000; Full time

Job summary

SUSE is seeking a Cloud Native Support Engineer to ensure resilience and optimal performance of enterprise container management platforms across multi-cloud and hybrid environments. You will resolve complex incidents within Kubernetes-as-a-Service, collaborating with product engineering, SRE, and other support engineers to maintain uptime and customer satisfaction.

Role requires deep Kubernetes expertise, IaC tooling (Terraform, Ansible), and strong analytical/problem-solving skills, with 1–2

Qualifications

• 1-2 years experience in relevant technologies and customer environments.
• Bachelor's or equivalent education preferred; BA/BS or equivalent experience.
• Relevant industry qualification where applicable

Responsibilities

• Delivers expert-level technical support and resolution for complex issues impacting enterprise container management platforms
• Manages incident response and root cause analysis for critical production outages in Kubernetes and related cloud-native environments
• Owns the end-to-end resolution process for escalated technical problems, ensuring timely communication and effective solutions for customers
• Drives proactive identification of systemic issues and contributes to the continuous improvement of platform reliability and support processes
• Designs and implements automation scripts and tools to enhance platform observability, resilience, and operational efficiency

Skills

Kubernetes

Cloud-native principles

SRE practices

Analytical skills

Education

BA/BS or equivalent experience preferred

Tools

Terraform

Ansible

Job description

SUSE is seeking a Cloud Native Support Engineer to ensure resilience and optimal performance of enterprise container management platforms across multi-cloud and hybrid environments. You will resolve complex incidents within Kubernetes-as-a-Service, collaborating with product engineering, SRE, and other support engineers to maintain uptime and customer satisfaction.

Role requires deep Kubernetes expertise, IaC tooling (Terraform, Ansible), and strong analytical/problem-solving skills, with 1–2