Senior Support Lead - Kubernetes

HCL Technologies Limited; Santa Clara (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid time off

Job summary

HCLTech, a global technology company, seeks a Senior Support Lead focusing on Kubernetes to enhance customer satisfaction through effective issue resolution and strategic guidance. You will collaborate with product, development and QA teams to drive improvements and mentor others in Kubernetes troubleshooting.

The role emphasizes root-cause analysis, proactive stability measures, and continuous workflow optimization within Kubernetes operations.

Qualifications

• Advanced proficiency in Kubernetes architecture and deployment.
• Strong understanding of DevOps practices and ITSM frameworks.
• Familiarity with monitoring tools and techniques for Kubernetes environments.
• Basic knowledge of product support methodologies (L1-L3).

Responsibilities

• Act as escalation point for complex Kubernetes issues, ensuring timely resolution and high customer satisfaction.
• Conduct root cause analysis for critical Kubernetes issues to improve stability.
• Collaborate with product management, development and QA to provide feedback for enhancements.
• Mentor team members in troubleshooting Kubernetes-related customer issues.
• Drive continuous improvement in support processes and automation for Kubernetes operations.

Skills

Kubernetes architecture

DevOps practices

Kubernetes monitoring

L1-L3 support

Job description

The Senior Support Lead specializes in Kubernetes and plays a critical role in enhancing customer satisfaction through effective issue resolution and continuous improvement initiatives. This position is pivotal in executing root cause analysis for complex problems and providing strategic technical guidance to ensure a seamless support experience. By collaborating with cross-functional teams, the Senior Support Lead significantly influences product development and optimizes support processes.

Key Responsibilities

• 1. Act As A Point Of Escalation For Complex And High-Priority Customer Issues Related To Kubernetes, Ensuring Timely And Effective Resolution While Maintaining High Customer Satisfaction.
• 2. Conduct Root Cause Analysis For Critical Issues Affecting Kubernetes Deployments, Implementing Proactive Measures To Minimize Future Occurrences And Enhance System Stability.
• 3. Collaborate Closely With Product Management, Development, And Qa Teams To Provide Actionable Feedback On Product Enhancements, Influencing Kubernetes Design And Functionality To Align With Customer Needs.
• 4. Provide Technical Assistance And Mentorship To Team Members In Troubleshooting And Resolving Kubernetes-Related Customer Issues, Fostering A Collaborative Support Environment.
• 5. Drive Continuous Improvement Initiatives Within Support Processes And Workflows, Identifying Opportunities For Automation And Efficiency Enhancements In Kubernetes Operations.

Skill Requirements

• 1. Advanced Proficiency In Kubernetes Architecture And Deployment
• 2. Strong Understanding Of Devops Practices And Itsm Frameworks
• 3. Familiarity With Monitoring Tools And Techniques Related To Kubernetes Environments
• 4. Basic Knowledge Of Product Support Methodologies (L1-L2-L3)

Other Requirements

• 1. Optional But Valuable Certification In Kubernetes Administration (Cka)
• 2. Optional But Valuable Certification In Itil Foundation

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.