Korean Bilingual IT Technical Support

10 BTI Solutions, Inc.; Washington (District of Columbia); On-site; USD 70,000 - 100,000; Full time

Job summary

10 BTI Solutions, Inc. is seeking a Korean/English bilingual IT Technical Support Specialist to join our Tier 2 Helpdesk. The role focuses on maintaining user productivity, troubleshooting Microsoft Active Directory, and Windows environments.

Required are 5+ years in enterprise IT support, strong AD/Windows skills, and excellent communication. Remote support tools and enterprise ticketing experience are preferred. This position offers competitive compensation and growth opportunities.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years hands-on IT support experience in an enterprise environment.
• Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).
• Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications.
• Familiarity with remote support tools (e.g., SCCM, Remote Desktop).
• Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar preferred.

Responsibilities

• Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments.
• Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues).
• Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools.
• Handle escalations from Tier 1 support and coordinate with Tier 3 and infrastructure teams.
• Perform user onboarding/offboarding and manage access rights through AD and other systems.
• Provide on-site and off-hour VIP support for executives and urgent cases.

Skills

Korean-English bilingual

IT support experience

Problem solving

Communication skills

Windows environments

Active Directory

Education

Bachelor’s degree in Information Technology/CS

Tools

SCCM

Remote Desktop

Zendesk

ServiceNow

BMC Remedy

PowerShell

WDS

Job description

Korean Bilingual IT Technical Support Overview: We are seeking a Korean/English bilingual skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments.

Key Responsibilities

• Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments.
• Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues, etc.).
• Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools.
• Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution.
• Perform user onboarding/offboarding and manage access rights through AD and other systems.
• Provide on-site & off‑hour VIP Support for Executives and other urgent cases.
• Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc.).
• Assist with software deployment, patching, and system updates.
• Identify recurring issues and recommend long‑term solutions or process improvements.
• Ensure compliance with IT security policies and procedures.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of hands‑on experience in an IT support role in an enterprise environment.
• Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).
• Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications.
• Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.).
• Strong problem‑solving and communication skills, both written and verbal.
• Ability to prioritize and manage multiple tasks in a fast‑paced environment.
• Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred.
• VDI support experience is a plus.
• MacOS support experience is a plus.
• Working knowledge of ITIL practices is a plus.

Preferred Experience

• Experience in IT service desk environments supporting 500+ end users.
• Exposure to basic scripting (PowerShell) for automation tasks.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy).
• Experience with Enterprise Mobility Management (or Mobile Device Management).
• Experience with WDS (Windows Distribution Services).
• Experience with disk imaging/cloning tools.

Why Work at BTI?

We're committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status. We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.

Corporate Values

We are an outstanding national Consulting company with 20 years of success.

• Guided by Integrity: We earn trust by keeping our promises and holding ourselves and each other accountable to do the right thing in all circumstances.
• Strive for Excellence: We strive to deliver quality candidates with efficiency and professionalism leading to the complete satisfaction of our clients.
• Stronger Together: We embrace each other's differences and practice collaborative communication to build strong partnerships and relationships to achieve successful outcomes.
• Think Big: We continuously challenge ourselves and seek innovative ideas to improve and strengthen our company, clients, and partners for long‑term success.
• Achieve Impact: We commit ourselves to empowering and uplifting the people and communities we serve for a better tomorrow.

To be the foundation of all connections and the driver of new discoveries, growth, and transformation for our employees, candidates, clients, partners, and community.

Connecting talented employees and great companies to attain new experiences and opportunities to fulfill their needs and achieve their goals.