Knowledgebase Ops Lead - Data Quality & Projects (Onsite)

ProPivotal; Framingham (MA); On-site; USD 29,000 - 40,000; Full time

Job summary

ProPivotal is seeking a Knowledgebase Operations Manager to oversee daily database operations and drive improvement projects in a full-time, onsite role in Framingham, MA. The position pays $25.00 per hour and requires strong organizational and leadership skills.

You will manage content accuracy, lead data updates, and mentor team members while collaborating with internal stakeholders to meet organizational objectives and deliver reliable information for community services.

Qualifications

• Requires a high school diploma or GED.
• Strong tech proficiency, troubleshooting, and system navigation.
• Ability to retain and apply complex health and human services information.
• Excellent written communication and attention to detail.
• Self-motivated with strong organizational and prioritization skills.
• Leadership or coaching experience is desirable.

Responsibilities

• Oversee daily maintenance of the database to ensure content accuracy and consistency.
• Lead projects involving manual database updates and conversions.
• Identify and address data issues, such as taxonomy and formatting inconsistencies.
• Develop and track timelines for routine updates and projects.
• Provide hands-on support, coaching team members, and guiding decision-making.
• Collaborate with internal stakeholders to support organizational objectives.

Skills

Tech proficiency

Health data literacy

Written communication

Organizational skills

Leadership

Leadership experience

Education

High school diploma or GED

Job description

ProPivotal is seeking a Knowledgebase Operations Manager to oversee daily database operations and drive improvement projects in a full-time, onsite role in Framingham, MA. The position pays $25.00 per hour and requires strong organizational and leadership skills.

You will manage content accuracy, lead data updates, and mentor team members while collaborating with internal stakeholders to meet organizational objectives and deliver reliable information for community services.