Knowledgebase Operations Manager ($25/hr)

ProPivotal; Framingham (MA); On-site; USD 29,000 - 40,000; Full time

Job summary

ProPivotal is seeking a Knowledgebase Operations Manager to oversee daily database operations and drive improvement projects in a full-time, onsite role in Framingham, MA. The position pays $25.00 per hour and requires strong organizational and leadership skills.

You will manage content accuracy, lead data updates, and mentor team members while collaborating with internal stakeholders to meet organizational objectives and deliver reliable information for community services.

Qualifications

• Requires a high school diploma or GED.
• Strong tech proficiency, troubleshooting, and system navigation.
• Ability to retain and apply complex health and human services information.
• Excellent written communication and attention to detail.
• Self-motivated with strong organizational and prioritization skills.
• Leadership or coaching experience is desirable.

Responsibilities

• Oversee daily maintenance of the database to ensure content accuracy and consistency.
• Lead projects involving manual database updates and conversions.
• Identify and address data issues, such as taxonomy and formatting inconsistencies.
• Develop and track timelines for routine updates and projects.
• Provide hands-on support, coaching team members, and guiding decision-making.
• Collaborate with internal stakeholders to support organizational objectives.

Skills

Tech proficiency

Health data literacy

Written communication

Organizational skills

Leadership

Leadership experience

Education

High school diploma or GED

Job description

We are seeking a Knowledgebase Operations Manager to oversee daily database operations and drive important improvement projects. This full-time, onsite role offers the chance to support a mission-driven organization through impactful work that requires strong organizational and leadership skills. The pay rate is $25.00 per hour.

Shift

• Monday through Friday, between 7:00 AM and 6:00 PM
• Onsite training for 1-2 weeks, 4-5 hours per day

Why This Job Is Awesome / Your Impact

• Contribute to a vital department supporting community services with accurate, up-to-date information
• Lead large-scale projects and implement process improvements
• Grow into broader leadership roles in a collaborative environment
• Play an essential role in ensuring data quality and operational excellence

Responsibilities

• Oversee daily maintenance of the database to ensure content accuracy and consistency
• Lead projects involving manual database updates and conversions
• Identify and address data issues, such as taxonomy and formatting inconsistencies
• Develop and track timelines for routine updates and projects
• Provide hands‑on support, coaching team members, and guiding decision‑making
• Collaborate with internal stakeholders to support organizational objectives

Credentials

• High school diploma or GED

Required Skills & Experience

• Strong proficiency with technology, troubleshooting, and system navigation
• Ability to retain and apply complex information related to health and human services
• Excellent written communication and attention to detail
• Self‑motivated with strong organizational skills and the ability to prioritize
• Leadership or coaching experience is desirable

Preferred Skills & Experience

• Familiarity with social services or public assistance programs
• Experience with structured datasets, taxonomies, or standards‑based content
• Interest in team development and process improvement