Content Project Lead - Onboarding & Knowledge Base

247Hire; Columbus, Gahanna (OH, OH); On-site; USD 70,000 - 90,000; Full time

Job summary

247Hire is seeking a Content Project Manager to oversee the development and maintenance of onboarding content for customers and internal teams. The role requires proven experience in technical writing or content management, strong writing and project management skills, as well as proficiency in tools like Adobe Acrobat Pro and Microsoft Office.

The ideal candidate will collaborate with cross‑functional teams and ensure an organized content library. This position offers opportunities for impactful work in a fast-paced environment.

Qualifications

• Proven experience in technical writing or content management, preferably in edTech or SaaS.
• Strong ownership and organization of documentation processes.
• Excellent writing, editing, and project management skills.
• Comfortable working in fast‑paced, collaborative environments.

Responsibilities

• Oversee the development and maintenance of support and onboarding content.
• Transform complex workflows into clear, accessible materials.
• Maintain an organized and current content library.
• Collaborate with cross‑functional teams including Platform and Marketing.
• Manage survey feedback for timely follow‑up.

Skills

Technical writing

Content management

Organization

Writing and editing

Project management

Collaboration

Tools

Adobe Acrobat Pro

Microsoft Office

Asana

SharePoint

LMS platforms

Job description

247Hire is seeking a Content Project Manager to oversee the development and maintenance of onboarding content for customers and internal teams. The role requires proven experience in technical writing or content management, strong writing and project management skills, as well as proficiency in tools like Adobe Acrobat Pro and Microsoft Office.

The ideal candidate will collaborate with cross‑functional teams and ensure an organized content library. This position offers opportunities for impactful work in a fast-paced environment.