Senior Knowledge Strategy Lead for AI Knowledge

EliseAI; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Equity

Health benefits

Parental leave

Commuter benefits

401(k)

Wellness stipend

In-office environment

Company lunches

Team events

Unlimited vacation

Relocation assistance

Job summary

EliseAI in New York City is seeking a Knowledge & Content Operations lead to own the strategy for external and internal knowledge experiences. You’ll shape how support tickets become documented knowledge and how product releases become reliable documentation, working across Product, Engineering, Solutions, Support and Implementation.

You’ll design prompts, build lightweight workflows, and drive standards for knowledge quality while ensuring content remains accurate and current, with in-person

Qualifications

• Experience in knowledge strategy, content operations, product operations, or a related function.
• Excellent writing skills, with the ability to translate complex technical information into clear content.
• Strong systems thinking and an instinct to solve recurring problems with scalable processes.
• Comfort using AI tools, designing prompts, and building lightweight workflows.
• Ability to work effectively across Product, Engineering, Solutions, Support, and Implementation without direct authority.
• Strong judgment and the ability to earn trust with senior technical and operational stakeholders.
• Experience getting structured, useful input from busy subject-matter experts.
• Ability to balance speed, quality, and coverage as the organization scales.
• Willingness to work in person at our NYC office 4–5 days a week.

Responsibilities

• Develop and own the strategy and roadmap for EliseAI’s external and internal knowledge experiences.
• Own the coverage, structure, freshness, accuracy, and findability of our customer-facing help center.
• Improve the internal knowledge hub and AI answer surface used by Support and Solutions Engineering.
• Partner with technical teams to strengthen the workflows that turn support tickets, product releases, and lifecycle changes into reliable knowledge.
• Define and track standards for knowledge quality, coverage, usage, and adoption.
• Build repeatable processes that capture knowledge from Product Managers, engineers, Solutions Engineers, and Implementation leads while it is still fresh.
• Use AI tools such as Cursor and Claude Code to design prompts, prototype workflows, and improve how knowledge is created and maintained.
• Build trust across teams and make it easy for subject-matter experts to contribute without slowing them down.

Skills

Knowledge strategy

Content operations

Product operations

Writing skills

Systems thinking

AI tools

Cross-functional

Influence without authority

Tools

Cursor

Claude Code

Job description

EliseAI in New York City is seeking a Knowledge & Content Operations lead to own the strategy for external and internal knowledge experiences. You’ll shape how support tickets become documented knowledge and how product releases become reliable documentation, working across Product, Engineering, Solutions, Support and Implementation.

You’ll design prompts, build lightweight workflows, and drive standards for knowledge quality while ensuring content remains accurate and current, with in-person