Knowledge Manager Lead: AI-Driven Content & Ops

DraftKings Inc.; Oregon; Hybrid; USD 95.000 - 119.000; Vollzeit

Zusammenfassung

DraftKings Inc. is seeking a Knowledge Manager, Manager to lead a team of knowledge writers and steer initiatives that improve the accessibility and accuracy of information for customers and employees.

You will collaborate with Operations, Engineering, Training, Legal, and Compliance to translate complex processes into clear content and establish governance standards. The role also focuses on leveraging AI-powered search and content optimization to scale capabilities.

Qualifikationen

• Bachelor's Degree in English, Communications, or related field or equivalent professional experience.
• At least 6 years of knowledge management, content strategy, or related field.
• At least 2 years of people management experience.
• Experience leading cross-functional projects in fast-paced environments.
• Strong understanding of user experience, information architecture, taxonomy, accessibility, and governance.
• Experience with knowledge platforms such as ServiceNow, Stonly, Confluence, Salesforce, or similar.
• Knowledge of AI-powered search, generative AI, and content optimization with analytics.
• Editorial judgment and stakeholder management in regulated environments.

Aufgaben

• Lead, coach, and develop a team of knowledge writers with clear expectations for quality and growth.
• Drive knowledge management initiatives across multiple business areas to improve operations.
• Translate complex processes into clear content with cross-functional partnerships.
• Lead projects from planning to launch with timelines, resources, risks, and communications.
• Establish and evolve content standards, information architecture, and governance.
• Apply UX and content design principles to improve discovery and usage of information.
• Oversee content quality and lifecycle using audits, analytics, and user feedback.
• Identify opportunities to use AI, automation, and emerging tech to scale capabilities.

Jobbeschreibung

DraftKings Inc. is seeking a Knowledge Manager, Manager to lead a team of knowledge writers and steer initiatives that improve the accessibility and accuracy of information for customers and employees.

You will collaborate with Operations, Engineering, Training, Legal, and Compliance to translate complex processes into clear content and establish governance standards. The role also focuses on leveraging AI-powered search and content optimization to scale capabilities.