Knowledge Management Lead: AI-Driven Content & Experience

DraftKings Inc.; Massachusetts; Presencial; USD 95.000 - 119.000; Jornada completa

Descripción de la vacante

DraftKings Inc. is seeking a Knowledge Manager, Manager, to lead a team of knowledge writers and shape content strategy across channels. You will drive efficiency, implement governance, and use AI-powered solutions to improve discovery for customers and employees.

You will partner with Operations, Engineering, Legal, and Compliance to translate complex processes into clear content while advancing scalable content practices and information architecture.

Formación

• Bachelor’s degree in English, Communications, or related field; equivalent professional experience.
• 6+ years in knowledge management, content strategy, or related field.
• 2+ years in people management; proven ability to coach and lead teams.
• Experience leading cross-functional projects and delivering results in fast-paced environments.
• Strong understanding of UX and content design: information architecture, taxonomy, accessibility, governance.
• Knowledge of KM platforms such as ServiceNow, Stonly, Confluence, Salesforce, or similar.
• Familiarity with AI-powered search, generative AI, and content optimization; ability to use analytics to improve content.
• Strong editorial judgment and stakeholder management; able to navigate legal/compliance reviews.

Responsabilidades

• Lead and develop a team of knowledge writers with clear expectations for quality and growth.
• Drive KM initiatives across multiple business areas to improve efficiency.
• Partner with Operations, Engineering, Training, Legal, and Compliance to translate processes into clear content.
• Lead cross-functional projects from planning to launch with timelines, resources, and risk management.
• Establish content standards, information architecture, and governance for accuracy and accessibility.
• Apply UX principles to improve discovery and usage of information across customers, employees, and AI tools.
• Oversee content quality and lifecycle using audits, analytics, and user feedback to drive improvements.
• Identify opportunities to use AI, automation, and emerging tech to scale KM capabilities.

Conocimientos

People management

Cross-functional collaboration

UX/content design

AI/powered search

Editorial judgment

Educación

Bachelor’s Degree in English/Communications or related field

Herramientas

ServiceNow

Stonly

Confluence

Salesforce

Descripción del empleo

DraftKings Inc. is seeking a Knowledge Manager, Manager, to lead a team of knowledge writers and shape content strategy across channels. You will drive efficiency, implement governance, and use AI-powered solutions to improve discovery for customers and employees.

You will partner with Operations, Engineering, Legal, and Compliance to translate complex processes into clear content while advancing scalable content practices and information architecture.