Manager, Knowledge Management

DK Crown Holdings Inc.; United States; A distancia; USD 95.000 - 119.000; Jornada completa

Descripción de la vacante

DraftKings seeks a Knowledge Manager to lead a team of knowledge writers and drive content strategy across departments. You will improve information architecture, governance, and accessibility while partnering with Operations, Engineering, Training, Legal, and Compliance to deliver scalable knowledge solutions.

You will shape AI-powered content practices, oversee lifecycle management, and use analytics to close gaps, enhancing both customer and employee experiences.

Formación

• Bachelor’s degree or equivalent in English, communications, or related field.
• 6+ years in knowledge management, content strategy, or related areas.
• 2+ years in people management with team leadership experience.
• Experience leading cross-functional projects and aligning stakeholders.

Responsabilidades

• Lead a team of knowledge writers and set content quality expectations.
• Drive knowledge initiatives across Operations, Engineering, Training, Legal, and Compliance.
• Manage cross-functional projects from planning through launch.
• Establish content standards, taxonomy, and governance practices.
• Apply UX and content design to improve discoverability for customers and staff.
• Oversee content lifecycle using audits, analytics, and feedback.
• Identify opportunities to use AI and automation to scale knowledge.

Conocimientos

Knowledge management

People management

Stakeholder management

Content design

UX principles

Content governance

Educación

Bachelor’s Degree in English/Communications

Herramientas

ServiceNow

Stonly

Confluence

Salesforce

Descripción del empleo

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours As a Knowledge Manager, Manager, you’ll lead the strategy and delivery of knowledge experiences that help customers and employees find the information they need. You’ll guide a team of knowledge writers in creating clear, accurate, and accessible content while improving how information is organized, maintained, and delivered across channels. Partnering with teams across the business, you’ll drive knowledge management initiatives that strengthen operational efficiency and enhance the customer experience. You’ll also help shape the future of knowledge management by advancing AI-powered solutions and scalable content practices.

What you’ll do as a Knowledge Manager, Manager Lead, coach, and develop a team of knowledge writers, setting clear expectations for content quality, performance, and professional growth.

Drive knowledge management initiatives across multiple business areas, balancing priorities, resources, and stakeholder needs to improve operational efficiency.

Partner with cross-functional teams, including Operations, Engineering, Training, Legal, and Compliance, to translate complex processes and business requirements into clear, actionable content.

Lead cross-functional projects from planning through launch, managing timelines, resources, risks, and stakeholder communication to deliver successful outcomes.

Establish and evolve content standards, information architecture, and governance practices to keep knowledge accurate, consistent, accessible, and easy to navigate.

Apply user experience and content design principles to improve how customers, employees, and AI-powered tools discover, understand, and use information.

Oversee content quality and lifecycle management, using audits, analytics, search trends, and user feedback to identify gaps and drive continuous improvement.

Identify opportunities to use AI, automation, and emerging technologies to streamline workflows, improve content quality, and scale knowledge management capabilities.

What you’ll bring

A Bachelor’s Degree in English, Communications, or a related field, or equivalent professional experience.

At least 6 years of experience in knowledge management, content strategy, content design, or a related field.

At least 2 years of people management experience, with a proven ability to coach, develop, and lead high-performing teams.

Experience leading cross-functional projects, managing competing priorities, and delivering results in a fast-paced environment.

Strong understanding of user experience and content design principles, including information architecture, taxonomy, accessibility, and content governance.

Experience managing knowledge across employee and customer-facing channels, with familiarity in knowledge management platforms such as ServiceNow, Stonly, Confluence, Salesforce, or similar tools.

Knowledge of AI-powered search, generative AI, and content optimization, with the ability to use analytics, search performance data, and user feedback to drive improvements.

Strong editorial judgment, communication, and stakeholder management skills, with the ability to influence decisions, build alignment, and maintain content accuracy in environments requiring legal and compliance review.

#LI-AI1 Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 94,800.00 USD - 118,500.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

DraftKings Inc. (Nasdaq: DKNG) is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we believe life’s more fun with skin in the game. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.