Knowledge Management Leader: AI-Driven Content & Ops

DraftKings; United States; Presencial; USD 95.000 - 119.000; Jornada completa

Descripción de la vacante

DraftKings is seeking a Knowledge Manager, Manager to lead a team of knowledge writers and deliver clear, accurate content across channels. You will shape information architecture, governance, and scalable practices while partnering with Operations, Engineering, Training, Legal, and Compliance to translate complex processes into actionable content.

You’ll drive AI-powered content strategies, employ analytics to improve discovery for customers and employees, and mentor a high-performing team in a

Formación

• Bachelor's degree in English, Communications, or related field or equivalent experience.
• Minimum 6 years in knowledge management, content strategy, or related field.
• At least 2 years of people management experience leading teams.
• Experience leading cross-functional projects in a fast-paced environment.
• Strong understanding of UX/content design, information architecture, and governance.
• Knowledge of knowledge platforms (ServiceNow, Stonly, Confluence, Salesforce, etc.).
• Familiarity with AI-powered search and content optimization using analytics.
• Able to navigate environments with legal and compliance review.

Responsabilidades

• Lead, coach, and develop a team of knowledge writers with clear performance expectations.
• Drive knowledge management initiatives across multiple business areas to boost efficiency.
• Partner with Operations, Engineering, Training, Legal, and Compliance to translate complex processes into actionable content.
• Manage cross-functional projects from planning through launch, overseeing timelines and risks.
• Establish and evolve content standards, architecture, and governance for accuracy and accessibility.
• Apply UX and content design principles to improve discovery for customers and employees, including AI tools.
• Oversee content lifecycle using audits, analytics, and user feedback to drive improvements.
• Identify opportunities to use AI and automation to scale knowledge management capabilities.

Conocimientos

Content strategy

Content design

Knowledge mgmt

People management

Cross-functional

UX principles

Editorial judgment

AI content tools

Educación

Bachelor's Degree in English, Communications, or related field

Herramientas

ServiceNow

Stonly

Confluence

Salesforce

Descripción del empleo

DraftKings is seeking a Knowledge Manager, Manager to lead a team of knowledge writers and deliver clear, accurate content across channels. You will shape information architecture, governance, and scalable practices while partnering with Operations, Engineering, Training, Legal, and Compliance to translate complex processes into actionable content.

You’ll drive AI-powered content strategies, employ analytics to improve discovery for customers and employees, and mentor a high-performing team in a