Knowledge Enablement Specialist

CACI International; National Harbor (MD); On-site; USD 79,000 - 165,000; Full time

Job summary

CACI International Inc invites a Knowledge Enablement Specialist to strengthen knowledge management across a federal IT program. You’ll lead article lifecycle, craft training materials, and collaborate with internal teams to enhance documentation quality and service delivery.

The role demands strong writing, governance experience, and proficiency with ServiceNow Knowledge Management and Microsoft 365 tools, enabling impactful knowledge solutions and stakeholder engagement.

Qualifications

• Bachelor’s or Master’s degree with extensive related experience; DHS clearance possible.
• Outstanding writing and documentation skills; ability to produce clear content.
• Experience with ServiceNow Knowledge Management and Microsoft 365 apps.
• Strong analytical and problem-solving abilities; effective communicator.
• Ability to work independently and with cross-functional teams.

Responsibilities

• Develop and maintain knowledge management documentation, assets, templates, workflows, and training aids.
• Create, update, publish, and maintain knowledge articles per standards and taxonomy.
• Lead updates to legacy articles to align with new guidelines for usability.
• Maintain master inventory of articles, metadata, ownership, and lifecycle status.
• Coordinate with authors and stakeholders to validate content and priorities.
• Draft communications about knowledge management initiatives and cycles.
• Develop templates and reusable content components for documentation consistency.
• Create training materials including guides and job aids.
• Monitor knowledge management activities and identify improvement opportunities.

Skills

Writing skills

Documentation

Analytical thinking

Communication

Stakeholder engagement

Team collaboration

Education

Bachelor’s degree + 10+ years experience

Master’s degree + 7+ years experience

Tools

ServiceNow Knowledge Management

Microsoft 365

SharePoint

Word

Excel

PowerPoint

OneDrive

Visio

Adobe Acrobat Pro

Job description

Job Title: Knowledge Enablement Specialist

Job Category: Training

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity

CACI is seeking a Knowledge Enablement Specialist to support a large IT program serving a federal government customer. In this role, you will enhance the customer’s knowledge management framework, lead knowledge article lifecycle management, and support technical training initiatives. You will collaborate closely with internal teams, authors, and stakeholders to improve operational performance, documentation quality, and service delivery across a high‑visibility federal IT environment.

Responsibilities

• Develop and maintain knowledge management documentation, process assets, templates, workflows, and training support materials.
• Create, update, publish, and maintain knowledge articles in alignment with approved knowledge management standards, naming conventions, taxonomy, formatting rules, and governance.
• Support phased updates to legacy knowledge articles to align with new guidelines and improve consistency and usability.
• Maintain the master inventory of knowledge articles, including metadata, categorization, ownership assignments, and lifecycle status tracking.
• Coordinate with authors, points of contact, and stakeholder groups to validate content accuracy, confirm ownership, and determine update priorities.
• Draft and distribute communications regarding knowledge management initiatives, content review cycles, process improvements, and upcoming activities.
• Develop and maintain templates, standards, and reusable content components to streamline documentation and ensure uniformity.
• Support the design, development, and maintenance of customer and internal training materials, including guides, job aids, and instructional content.
• Monitor and report on knowledge management activities, content trends, improvement opportunities, and stakeholder engagement to ensure alignment with customer expectations and program goals.

Qualifications

Required

• Bachelor’s degree and 10+ years of related experience, OR a Master’s degree and 7+ years of related experience.
• Ability to obtain a DHS EOD clearance.
• Strong writing and documentation skills, with the ability to produce clear, concise, and engaging content.
• Experience with ServiceNow Knowledge Management.
• Proficiency with Microsoft 365 applications, including Teams, SharePoint, Word, Excel, PowerPoint, and OneDrive.
• Strong analytical, structured thinking, and problem-solving skills.
• Demonstrated ability to gather, analyze, and synthesize information from multiple sources to create comprehensive documentation.
• Hands‑on experience with knowledge management, technical training development, process documentation, content governance, and stakeholder engagement.
• Background in developing and managing knowledge articles, SOPs, work instructions, job aids, templates, workflows, and related materials.
• Skilled in Microsoft PowerPoint, Word, Excel, Visio, SharePoint, and Adobe Acrobat Pro.
• Ability to work independently and collaboratively across teams.
• Excellent interpersonal and professional communication skills.
• Strong attention to detail and commitment to documentation quality.

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$78,700 - $165,200

CACI is anEqualOpportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any otherprotectedcharacteristic.