Knowledge Management Specialist (Hybrid)

State of Maryland; Maryland; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible hours

Hybrid teleworking

Paid holidays

Paid leave

State Pension

Retirement plans (401k/457)

Health, dental and prescription plans

Flexible Spending Account

Credit Union

Job summary

Maryland Department of Labor, Licensing and Regulation is seeking a Knowledge Management Specialist to support the design, development and implementation of knowledge management strategies across FAMLI operations and programs. This role will assist with record retention policies, document review schedules, and storage requirements.

The position emphasizes building a knowledge management framework, improving data organization, and ensuring secure handling of information while training staff and

Qualifications

• Graduation from an accredited high school or possession of a high school equivalency certificate.

Responsibilities

• Identify, build and maintain a knowledge management framework that provides end-users access to the organization’s intellectual capital.
• Work within the existing document management systems and assist with the selection and development of new systems and tools, when gaps arise.
• Organize data, establish file structures, and ensure information is captured and stored in locations accessible to authorized users.
• Assist in the identification, development, and tracking of key organizational process and procedures documentation, including where they will be housed within the knowledge management system.
• Ensure proper security protocols are used to protect classified, proprietary, and personally identifiable information.
• Work within the single source of truth (SSOT) for key organizational information to ensure data and program integrity, noting the organizational culture and learning implications.
• Assist with the design, implementation, and adaptation of comprehensive training programs across the organization to ensure staff are proficient in the latest knowledge management processes, tools, and best practices.
• Collaborate with the Manager of Knowledge Management to integrate knowledge management practices into project lifecycle processes, fostering a culture of continuous learning and improvement across teams.
• Assist with the collection and synthesis of data regarding the effectiveness of knowledge management initiatives through KPIs and feedback mechanisms, driving continuous refinement and enhancement.
• Develop and maintain an understanding of the needs and requirements of information end users.
• Assist with the compilation of reports on performance and usage metrics and future requirements for existing knowledge management capabilities, including search, discovery, storage, and retrieval of data and formal production and taskings.
• Assist with aligning knowledge management initiatives with FAMLI’s Integrated Implementation Plan, strategic plan and related activities, and key performance indicators (KPIs).
• Other

Job description

Maryland Department of Labor, Licensing and Regulation is seeking a Knowledge Management Specialist to support the design, development and implementation of knowledge management strategies across FAMLI operations and programs. This role will assist with record retention policies, document review schedules, and storage requirements.

The position emphasizes building a knowledge management framework, improving data organization, and ensuring secure handling of information while training staff and