ADMINISTRATOR I (Knowledge Management Specialist)

Civicworks; Baltimore (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Civicworks is seeking a Knowledge Management Specialist to design and implement KM strategies within Maryland's FAMLI program, based in Baltimore, MD. The role focuses on managing intellectual capital, documents, data organization, and staff training to ensure efficient access to information.

The position sits in the Policy Team under FAMLI's Policy and Research Directorate, collaborating with cross-department stakeholders to enhance knowledge systems and program delivery.

Qualifications

• Four years of administrative or professional work experience or equivalent education substitution.
• Two+ years drafting and/or reviewing technical or administrative documents.
• Two+ years gathering requirements from multi-department stakeholders and incorporating feedback into knowledge systems.
• Two+ years tracking and supporting concurrent knowledge management or documentation projects.
• Two+ years operational support experience with government or organizational program implementation.

Responsibilities

• Design, develop, and implement knowledge management strategies across the program.
• Manage document management systems and ensure information is accessible to staff.
• Coordinate with policy and research teams to align KM with program goals.
• Provide training and support to staff on knowledge resources and processes.

Skills

Knowledge management

Documentation

Requirements gathering

Technical writing

Project coordination

Education

Bachelor's degree in related field

Job description

The Knowledge Management Specialist assists with designing, developing, and implementing knowledge management strategies across Maryland's Family and Medical Leave Insurance (FAMLI) program. The role manages the organization's intellectual capital, including document management systems, data organization, and training programs to ensure staff can access and use information effectively. This position sits within the Policy Team under FAMLI's Policy and Research Directorate and is based in Baltimore, MD.

Key qualifications:

• Four years of administrative or professional work experience (or equivalent education substitution)
• 2+ years drafting and/or reviewing technical or administrative documents
• 2+ years gathering requirements from multi-department stakeholders and incorporating feedback into knowledge systems
• 2+ years tracking and supporting concurrent knowledge management or documentation projects
• 2+ years operational support experience with government or organizational program implementation