Knowledge Management Specialist

Insight Global; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Insight Global is seeking a Knowledge Manager to develop, maintain, and mature enterprise knowledge assets that improve service delivery and decision making across state agencies. You will collect, analyze, organize, and disseminate critical information to ensure staff, partners, and stakeholders have reliable access to accurate knowledge.

The role leads initiatives to reduce silos, sustain institutional knowledge, and strengthen governance practices while working with cross-functional teams to

Qualifications

• Experience collecting, organizing, and disseminating information critical to government IT operations.
• Ability to reduce information silos and sustain institutional knowledge.
• Strong analytical capability and excellent communication skills.

Responsibilities

• Develop a long-term knowledge management roadmap aligned with statewide goals and mandates.
• Collaborate with state agencies, researchers, vendors, and SME groups to source and validate authoritative information.
• Monitor industry trends and public sector practices to advise leadership on knowledge needs.
• Establish strategies for collaborative platforms to support knowledge sharing across the enterprise.
• Capture, preserve, and transition legacy knowledge as staff or systems change.
• Create policies for knowledge access, retention, and security following state standards.

Skills

Research & analysis

Taxonomies & metadata

Content classification

Knowledge governance

Stakeholder engagement

Public-sector service delivery

Intranet/portal integration

Information architecture

Documentation & retention

Tools

SharePoint

Microsoft Teams

CMS

Intranet platforms

Job description

Skills

• Advanced skills in research, information analysis, and validation using digital, print, and traditional methods.
• Experience developing taxonomies, metadata schemas, and content classification strategies.
• Hands on experience integrating knowledge frameworks with intranets, portals, databases, or ITSM platforms.
• Strong customer service orientation and familiarity with public-sector service delivery best practices.
• Experience with enterprise content database integration and multiple database or content management technologies.
• Knowledge of archiving, cataloging, and retention methodologies.
• Strong analytical and problem solving capabilities.
• Excellent written and verbal communication skills, with the ability to translate technical concepts into clear business language.
• Demonstrated ability to gather requirements, engage stakeholders, and deliver solutions aligned with organizational needs.

Job Description

The Knowledge Manager supports the customers mission by developing, maintaining, and maturing enterprise knowledge assets that improve service delivery, decision making, and operational efficiency across state agencies. This role collects, analyzes, organizes, and disseminates information critical to government IT operations, ensuring staff, partners, and stakeholders have reliable access to accurate, actionable knowledge.

This position also leads initiatives that reduce information silos, sustain institutional knowledge, and strengthen the department’s knowledge governance practices.

Strong analytical capability, excellent communication skills, and a service oriented mindset are essential.

Responsibilities

• Develop a long term knowledge management roadmap aligned with the clients strategic goals, service delivery objectives, and statewide technology mandates.
• Build and maintain partnerships with state agencies, research organizations, vendors, and internal SME groups to source and validate authoritative information.
• Monitor IT industry trends, public sector best practices, and benchmarking data to advise leadership on emerging knowledge needs.
• Establish strategy for implementing collaborative platforms (SharePoint, Teams communities, digital forums) to support knowledge sharing across the enterprise.
• Design and execute plans to capture, preserve, and transition legacy knowledge as staff, contractors, or platforms change.
• Create and enforce policies for appropriate use, retention, and access of knowledge assets following state standards and security requirements.

Acquisition & Deployment

• Participate in the evaluation and implementation of KM technologies and tools that support enterprise content, collaboration, and knowledge access.

Operational Management

• Identify, gather, and synthesize knowledge assets from distributed systems, SMEs, documentation repositories, and agency partners.
• Integrate knowledge resources with client intranets, portals, statewide platforms, document repositories, and enterprise content management solutions.
• Identify opportunities where structured knowledge improves service management, onboarding, incident resolution, and program outcomes.
• Leverage knowledge assets for staff education, end user training, and agency communications.
• Work collaboratively with content managers, process owners, and SMEs to maintain accurate, well structured content.
• Partner with IT teams to define architectures and standards for knowledge storage, retrieval, and continual improvement.
• Coordinate with infrastructure and application teams on system issues affecting knowledge availability or accessibility.
• Research and recommend knowledge management tools; evaluate emerging KM standards and technologies relevant to government IT.
• Promote a culture of collaboration, transparency, and shared learning across business units.
• Support the governance and maintenance of enterprise documents, guides, SOPs, handbooks, knowledge articles, and other digital assets.