Director of Knowledge Management (Remote) — AI-Driven KM

Undisclosed Company; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Unlimited PTO

Family leave 12 weeks

Health insurance

Learning budget

Home office stipend

Equity

Job summary

Undisclosed Company, a growing remote-first B2B SaaS company, seeks an experienced Knowledge Management leader to build a strategic function that aligns internal and customer-facing knowledge initiatives.

You will define the KM vision, lead a team of Knowledge Managers, champion KCS practices, and co-own the AI Assistant's self-service content with Product, ensuring well-organized information and scalable customer support.

Qualifications

• Experience leading knowledge management, documentation, or content programs in B2B SaaS Support or Customer Experience.
• Proven experience managing and developing a team with cross-functional collaboration.
• Familiarity with KCS or comparable methodologies and knowledge performance metrics.

Responsibilities

• Define the KM vision, strategy, roadmap, and success measures across internal and external content.
• Lead and develop a team of Knowledge Managers, championing KCS practices and expanding into digital support and localization.
• Co-own the AI Assistant's self-service experience with Product, ensuring accurate and well-organized content.

Skills

Knowledge Management Leadership

Cross-functional Collaboration

Team Leadership

Content Strategy

Tools

KCS Methodology

Job description

Undisclosed Company, a growing remote-first B2B SaaS company, seeks an experienced Knowledge Management leader to build a strategic function that aligns internal and customer-facing knowledge initiatives.

You will define the KM vision, lead a team of Knowledge Managers, champion KCS practices, and co-own the AI Assistant's self-service content with Product, ensuring well-organized information and scalable customer support.