Knowledge Management Editor Associate — Navy NESD

General Dynamics Information Technology, Inc.; Bossier City (LA); Hybrid; USD 59,515,000 - 80,547,000; Full time

Benefits offered by this job

Full-flex work week

401K with company match

Health and wellness packages

Internal mobility support

Job summary

General Dynamics Information Technology, Inc. seeks a Knowledge Management Specialist Associate to support the Navy Enterprise Service Desk (NESD) program in Louisiana.

You will help deploy, manage, and extend knowledge management practices, honing technical writing skills through briefs, call flows, and process improvements. You will review and update knowledge bases, create job aids and SOPs, and support regulatory and security documentation.

Qualifications

• Bachelors degree or equivalent years of experience.
• Intermediate skills in the Microsoft Office Suite.
• Willingness and ability to obtain and maintain a Secret Clearance.
• Louisiana residency; commutable distance to Bossier City facility.

Responsibilities

• Review usage and effectiveness of knowledge management system and knowledge articles for over 300 applications with continued growth anticipated.
• Update and improve existing knowledge base(s) to improve content discovery and customer service.
• Create job aids and SOPs for incident and problem resolution.
• Identify recurring incidents and prioritize creation of job aids/SOPs.
• Perform operational duties in support of regulatory, security, and industry practices' compliance documentation.
• Coordinate verification, approval, and processing of document revisions for the call center knowledge base.
• Track document activity to ensure timeliness and efficiency.
• Conduct research and analysis for new content creation and document maintenance (technical writing and editing).
• Provide customer support for document owners and stakeholders.

Skills

Communication

Customer Service

Techical Writing/Editing

Writing Articles

Tools

Microsoft Office Suite

Job description

General Dynamics Information Technology, Inc. seeks a Knowledge Management Specialist Associate to support the Navy Enterprise Service Desk (NESD) program in Louisiana.

You will help deploy, manage, and extend knowledge management practices, honing technical writing skills through briefs, call flows, and process improvements. You will review and update knowledge bases, create job aids and SOPs, and support regulatory and security documentation.