Knowledge Management Specialist (TS/SCI)

General Dynamics Information Technology, Inc.; Colorado Springs (CO); On-site; USD 91,000 - 123,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility program

Professional growth opportunities

Job summary

General Dynamics Information Technology, Inc. is seeking a Knowledge Management Representative to create and maintain SOPs, user guides, and knowledge articles for Network Enterprise.

You will provide routine technical support for computers and software, and respond to user inquiries by phone, email, IM, or voicemail. The role emphasizes documenting in SharePoint KM, understanding network services, and occasionally coaching junior staff while working onsite at customer sites.

Qualifications

• BA/BS (or equivalent experience) with 5+ years of related experience.
• Two certifications are required for the program: Clearance TS/SCI (must be able to obtain and maintain a polygraph) and 8570 cert (Security+ CE or equivalent).

Responsibilities

• Create and maintain SOPs, user guides and knowledge articles for Network Enterprise.
• Provide technical support and troubleshooting for computer systems, software, and hardware.
• Respond to queries by phone, email, IM, or voicemail; remote support as needed.
• Maintain documentation in the SharePoint KM repository and update site documents accordingly.
• May coach less-experienced professionals and serve as team or task lead.

Skills

Communication

Customer Service

Information Technology (IT) Support

Education

BA/BS or equivalent experience

Job description

General Dynamics Information Technology, Inc. is seeking a Knowledge Management Representative to create and maintain SOPs, user guides, and knowledge articles for Network Enterprise.

You will provide routine technical support for computers and software, and respond to user inquiries by phone, email, IM, or voicemail. The role emphasizes documenting in SharePoint KM, understanding network services, and occasionally coaching junior staff while working onsite at customer sites.