TSS Technical Editor Associate - NESD

General Dynamics Information Technology, Inc.; Bossier City (LA); Hybrid; USD 59,515,000 - 80,547,000; Full time

Benefits offered by this job

Full-flex work week

401K with company match

Health and wellness packages

Internal mobility support

Job summary

General Dynamics Information Technology, Inc. seeks a Knowledge Management Specialist Associate to support the Navy Enterprise Service Desk (NESD) program in Louisiana.

You will help deploy, manage, and extend knowledge management practices, honing technical writing skills through briefs, call flows, and process improvements. You will review and update knowledge bases, create job aids and SOPs, and support regulatory and security documentation.

Qualifications

• Bachelors degree or equivalent years of experience.
• Intermediate skills in the Microsoft Office Suite.
• Willingness and ability to obtain and maintain a Secret Clearance.
• Louisiana residency; commutable distance to Bossier City facility.

Responsibilities

• Review usage and effectiveness of knowledge management system and knowledge articles for over 300 applications with continued growth anticipated.
• Update and improve existing knowledge base(s) to improve content discovery and customer service.
• Create job aids and SOPs for incident and problem resolution.
• Identify recurring incidents and prioritize creation of job aids/SOPs.
• Perform operational duties in support of regulatory, security, and industry practices' compliance documentation.
• Coordinate verification, approval, and processing of document revisions for the call center knowledge base.
• Track document activity to ensure timeliness and efficiency.
• Conduct research and analysis for new content creation and document maintenance (technical writing and editing).
• Provide customer support for document owners and stakeholders.

Skills

Communication

Customer Service

Techical Writing/Editing

Writing Articles

Tools

Microsoft Office Suite

Job description

Type of Requisition

Regular Clearance Level Must Currently Possess: Interim Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: SCA Job Qualifications: Skills: Communication, Customer Service, Techical Writing/Editing, Writing Articles Certifications: None Experience: 4 + years of related experience US Citizenship Required: Yes

Job Description

General Dynamics Information Technology desires to hire a Knowledge Management Specialist Associate to support the Navy Enterprise Service Desk (NESD) program in Louisiana. As a Knowledge Management Specialist Associate you will support the deployment, management, and extension of knowledge management programs within the organization. You will have the opportunity to hone and develop your technical writing skills by providing briefings, creating call flows, and utilizing process improvement techniques. Seize your opportunity to make a personal impact as a Knowledge Management Specialist Associate supporting Navy Enterprise Service Desk (NESD). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Knowledge Management Specialist Associate, you will help ensure today is safe and tomorrow is smarter. Our work depends on Knowledge Management Specialist Associate joining our team to utilize your experience with business process analysis to draw inferences from process details and link these inferences to organizational and departmental goals.

HOW THE TECHNICAL EDITOR ASSOCIATE WILL MAKE AN IMPACT

Review usage and effectiveness of knowledge management system and knowledge articles for over 300 applications with continued growth anticipated. Update and improve existing knowledge base(s) to improve knowledge article content, knowledge article discovery, and improve overall customer service and satisfaction. Create job aids and SOPs for incident and problem resolution. Identify reoccurring incidents and requests for prioritization of job aid/SOP creation. Perform operational duties in support of regulatory, security, and industry practices' compliance documentation. Coordinates the verification, approval, and processing of document revisions for call center knowledge base. Track document activity to ensure timeliness and process efficiency. Conduct research and analysis for new content creation and document maintenance (technical writing and editing). Provide customer support for document owners and key stakeholders.

KNOWLEDGE, SKILLS AND ABILITIES

Highly organized, analytical, and logical. Quick learner who can develop creative solutions to audience needs.

WHAT YOU'LL NEED TO SUCCEED

Bachelors degree or equivalent years of experience 0 or more years of relevant experience. Intermediate skills in the Microsoft Office Suite. Willingness and ability to obtain and maintain a Secret Clearance. Louisiana residency; living within a reasonable commutable distance (~approximately 60 miles or less) of the Bossier City facility.

PREFFERED SKILLS

Bachelor's degree in English or Technical Writing. One or more years of relevant experience with Navy Applications.

GDIT IS YOUR PLACE

Full-flex work week to own your priorities at work and at home. 401K with company match. Comprehensive health and wellness packages. Internal mobility team dedicated to helping you own your career. Professional growth opportunities including paid education and certifications. Cutting-edge technology you can learn from. Rest and recharge with paid vacation and holidays. The likely hourly rate for this position is between $20.77 - $28.11. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Hybrid Work Location: USA LA Bossier City Addtional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned

From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.