Knowledge Management Analyst: Information Governance & Analytics

Kelly; Palo Alto (CA); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Telemedicine

Life insurance

Critical illness

Legal plan

Short-term disability

Retirement plan

Holiday pay

Transit benefit

Paid sick leave

Job summary

Kelly is hiring for a Knowledge Management Analyst for a 12-month contract role in Palo Alto, CA. The on-site position runs Monday–Friday, 8:00 AM–4:00 PM, with a pay rate of $35/hour.

The role focuses on administering knowledge repositories, governance, and content lifecycle management to improve usability and compliance. Responsibilities include developing SOPs and training materials, supporting migrations, and generating content usage metrics.

Qualifications

• Bachelor’s degree in Information Management, Library and Information Science, Business Administration, Information Systems, Communications, or a related field.
• Experience supporting enterprise knowledge management, document control, information governance, or digital workplace initiatives.
• Familiarity with reporting, analytics, or dashboard tools such as Power BI.
• Experience with workflow automation, process improvement, change management, or continuous improvement methodologies.
• Experience working in a regulated, compliance-driven, or global business environment.

Responsibilities

• Administer, organize, and maintain knowledge repositories, document libraries, and collaboration platforms to ensure information is current, findable, and easy to use.
• Support document management processes, including version control, metadata application, retention, archiving, and controlled document workflows.
• Apply and maintain metadata standards, taxonomies, naming conventions, and information governance practices that improve consistency and searchability.
• Conduct content reviews, quality checks, audits, and lifecycle management activities to improve accuracy, relevance, and compliance.
• Develop, update, and maintain SOPs, job aids, training materials, FAQs, process documentation, and other user-facing resources.
• Analyze knowledge management processes and user feedback to identify opportunities to improve efficiency, usability, and adoption.
• Support knowledge migration, repository cleanup, content rationalization, and platform optimization initiatives.
• Provide guidance and support to business users on knowledge management tools, standards, workflows, and best practices.
• Generate reports and metrics on content usage, search effectiveness, data quality, governance compliance, and platform adoption.
• Partner with subject matter experts to capture, structure, validate, and distribute institutional knowledge.
• Contribute to workflow automation, process improvement, and standardization initiatives that enhance information management practices.
• Support training sessions, onboarding activities, communications, and change management efforts related to knowledge management systems and processes.

Skills

Knowledge management

Documentation

Information governance

Change management

Education

Bachelor’s degree in Information Management or related field

Tools

Power BI

Job description

Kelly is hiring for a Knowledge Management Analyst for a 12-month contract role in Palo Alto, CA. The on-site position runs Monday–Friday, 8:00 AM–4:00 PM, with a pay rate of $35/hour.

The role focuses on administering knowledge repositories, governance, and content lifecycle management to improve usability and compliance. Responsibilities include developing SOPs and training materials, supporting migrations, and generating content usage metrics.