Knowledge Management Expert: Governance & Content Author

Svitla Systems, Inc.; Northern (KY); Hybrid; USD 55,000 - 83,000; Full time

Benefits offered by this job

Bonuses for article writing

Remote or office work

Free tech webinars

Job summary

Svitla Systems Inc. is seeking a Knowledge Management Analyst II for a full-time, 3-month engagement (40 hours/week) in the USA. You will author and publish 50+ knowledge base articles, implement a governance framework, and develop templates for sustainable content operations.

You will collaborate with HR SMEs to ensure accuracy and scalability, while enabling AI-assisted search readiness. Ideal candidates excel at technical writing, content governance, and independent work, with experience in

Qualifications

• 2+ years writing in enterprise knowledge bases or content platforms.
• Intermediate ServiceNow Knowledge Management with hands-on authoring.
• Strong technical writing translating complex processes into clear content.
• Experience implementing governance: review cycles, approvals, version control.
• Ability to work independently and manage high-volume content production.
• Experience training others on new processes or tools.
• Proficiency with MS Word and Excel for documentation and tracking.

Responsibilities

• Author and publish 50+ knowledge base articles on priority HR topics.
• Apply taxonomy and article structure for consistent findability.
• Draft a source-of-truth map for content locations and duplication.
• Partner with HR SMEs to validate content before publication.
• Deliver initial SOP articles to validate authoring approach.
• Maintain and update published content throughout engagement.
• Create templates and a style guide for future contributors.
• Implement governance for policy creation, review, renewal with ownership, cadence, and version control.
• Establish an auditable approval workflow for policy changes.
• Stand up content standards to support AI-assisted search.
• Apply updated policy process to priority policies due for review.
• Train the team to own policy governance after engagement.
• Track governance health and suggest improvements.

Skills

Technical writing

Content governance

Independent work

Training others

Tools

ServiceNow Knowledge Management

Confluence

SharePoint

Microsoft Word

Microsoft Excel

Job description

Svitla Systems Inc. is seeking a Knowledge Management Analyst II for a full-time, 3-month engagement (40 hours/week) in the USA. You will author and publish 50+ knowledge base articles, implement a governance framework, and develop templates for sustainable content operations.

You will collaborate with HR SMEs to ensure accuracy and scalability, while enabling AI-assisted search readiness. Ideal candidates excel at technical writing, content governance, and independent work, with experience in