Knowledge Base & Work Management Specialist

Kci; Tampa (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

KCI Technologies, Inc. is seeking a Work Management Coordinator to maintain knowledge base resources for Power Distribution, manage user access, and coordinate with internal stakeholders. The role emphasizes clear communication, organizational skills, and cross-team collaboration.

The position is office-based in Tampa, FL, with emphasis on content accuracy, process standardization, and continuous improvement across regional teams. A strong customer-service mindset is valued.

Qualifications

• Effective written and verbal communication and interpersonal skills.
• Demonstrates proficiency in computer-based work management systems.
• Collaborates effectively in a team environment.
• Exhibits flexibility and dependability in daily work.
• Strong attention to detail and organizational skills.
• Exhibits excellent customer service skills to address internal requests promptly and professionally.

Responsibilities

• Knowledge Base Tool Maintenance: review, update, publish, and archive guides and templates.
• Flag outdated, duplicate, or incomplete material and update accordingly.
• Organize content with consistent formatting, tagging, and naming conventions for easy search.
• Maintain tool structure, categories, and navigation across teams.
• Identify opportunities for improvement and support tool execution across regions.

Skills

Communication skills

Interpersonal skills

Team collaboration

Attention to detail

Time management

Customer service

Proficiency with work management

Education

High School Diploma or equivalent

Associate’s degree

Tools

Power Distribution knowledge base tool

Job description

KCI Technologies, Inc. is seeking a Work Management Coordinator to maintain knowledge base resources for Power Distribution, manage user access, and coordinate with internal stakeholders. The role emphasizes clear communication, organizational skills, and cross-team collaboration.

The position is office-based in Tampa, FL, with emphasis on content accuracy, process standardization, and continuous improvement across regional teams. A strong customer-service mindset is valued.