Work Management Coordinator

KCI Technologies Inc.; Tampa (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

KCI Technologies, Inc. is seeking a Work Management Coordinator to maintain knowledge base resources for Power Distribution, manage user access, and coordinate with internal stakeholders. The role emphasizes clear communication, organizational skills, and cross-team collaboration.

The position is office-based in Tampa, FL, with emphasis on content accuracy, process standardization, and continuous improvement across regional teams. A strong customer-service mindset is valued.

Qualifications

• Effective written and verbal communication and interpersonal skills.
• Demonstrates proficiency in computer-based work management systems.
• Collaborates effectively in a team environment.
• Exhibits flexibility and dependability in daily work.
• Strong attention to detail and organizational skills.
• Exhibits excellent customer service skills to address internal requests promptly and professionally.

Responsibilities

• Knowledge Base Tool Maintenance: review, update, publish, and archive guides and templates.
• Flag outdated, duplicate, or incomplete material and update accordingly.
• Organize content with consistent formatting, tagging, and naming conventions for easy search.
• Maintain tool structure, categories, and navigation across teams.
• Identify opportunities for improvement and support tool execution across regions.

Skills

Communication skills

Interpersonal skills

Team collaboration

Attention to detail

Time management

Customer service

Proficiency with work management

Education

High School Diploma or equivalent

Associate’s degree

Tools

Power Distribution knowledge base tool

Job description

Overview

Join us as we Rise to the Challenge

At KCI, we’re building an enduring community that provides unparalleled value to our employee-owners. We make our mark designing and delivering our world-class solutions, so we invest deeply in supporting and developing our team. We reward integrity and commitment, and when we do well, you do well. Our employee’s have the freedom to innovate, unlimited growth, a voice that matters, a lifestyle that works, and skin in the game. Achievements are shared and celebrated. As a team, we are motivated to better ourselves, each other, and the world around us.

THE COMPANY

KCI Technologies, Inc. is a 100% employee-owned engineering, consulting and construction firm serving clients throughout the United States. KCI is recognized as an industry leader, employing cutting-edge technologies, management practices and strategic growth initiatives. Employee ownership fosters an entrepreneurial spirit, encourages technical expertise, and shapes strategic planning.

KCI is currently ranked #50 on Engineering News-Record’s list of the Top 500 design firms in the nation.

KCI BENEFITS INFORMATION

We offer a competitive compensation package, family friendly benefits, a collaborative working environment, and the training, mentoring and resources you need to advance in your career.

We understand that you have choices, and we know that together we will make a great team!

KCI is committed to building a diverse and inclusive staff, and we encourage women, people of color, LGBTQ+ individuals, and individuals with disabilities to apply.

KCI Technologies, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Duties, Responsibilities & Other

Essential Duties and Responsibilities

The Work Management Coordinator will provide knowledge base tool support across Power Distribution. The Work Management Coordinator will be responsible for maintaining, organizing and updating content, managing user system access, and collaborating with internal stakeholders to ensure information is accurate, current, and easily accessible.. The Work Management Coordinator is expected to have strong communication and organizational skills, strong knowledge of computer systems and have the ability to work efficiently and effectively in KCI and client tools.

This position primarily involves working in an office environment. This position does not progress into the Designer or Task Coordinator hierarchies.

Your key responsibilities include

Knowledge Base Tool Maintenance

• Coordinate reviewing, updating, publishing and archiving of guides, templates, user instructions etc. according to established standards.
• Assist in flagging outdated, duplicate, or incomplete resource material as well as assist with updating those items.
• Apply consistent formatting, tagging, name conventions so content is easy to search.
• Organize and maintain the tool structure, categories, and navigation.
• Assist in identifying opportunities for improvement and support consistent with the execution of the tool across multiple teams.

Stakeholder and System Support

• Act as the primary point of contact for tool-based system questions from internal teams.
• Proactively communicate and collaborate with subject matter experts and regional teams to collect, draft, and edit guides, templates, training materials, and other resources.
• Assist in the set-up of user accounts and access for internal system users.
• Coordinate with management on technical issues and system errors.
• Support the testing of new features or processes and updates before release to ensure business requirements are met.
• Support process standardization and continuous improvement initiatives across operational teams and regions.

Training and Documentation

• Support the development, coordination, and implementation of training initiatives, including but not limited to employee onboarding, system training, and process-related instruction.
• Assist in updating training documents and materials.

Other duties as assigned.

* Essential Duties and Responsibilities are the basic job functions that an employee must be able to perform, with or without reasonable accommodation.

Qualifications

Education and/or Skills Required

• High School Diploma or equivalent with a minimum of three years of relevant work experience.
• Effective written and verbal communication and interpersonal skills.
• Demonstrates proficiency in computer-based work management systems.
• Collaboratives effectively in a team environment.
• Exhibits flexibility and dependability in daily work.
• Strong attention to detail and organizational skills.
• Exhibits excellent customer service skills to address internal requests promptly and professionally.
• Demonstrates time management and the ability to work in a fast-paced work environment

Education and/or Work Experience Preferred

• Associate’s degree.

Certificates, licenses, and/or Registrations Required

• Valid driver’s license required.