Knowledge Base Specialist – RCM & Operations

Grow Therapy; United States; Ibrido; USD 70.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Benefits

Grow for Grow

Financial Wellness

Flexible Time Off, Holidays & Winter

Parental Leave

Mental Health Mornings/Afternoons

Wellness & Development Stipend

Commuter Benefits

Home Office & Meals

Additional Perks

Descrizione del lavoro

Grow Therapy is seeking a Knowledge Management & Content Operations professional to own the knowledge base, standard operating procedures, and frontline guidance. You will translate complex processes into clear content for frontline teams and coordinate with SMEs to maintain accuracy and relevance.

You’ll drive content lifecycle governance, collaborate with Training and Quality, and support product launches with up-to-date knowledge assets across RCM and related domains.

Competenze

• 2+ years of experience in knowledge management, content operations, or related field.
• Experience working with SMEs and operational leaders to clarify ambiguity and drive decisions.
• Ability to translate complex procedures into concise, actionable guidance for diverse audiences.

Mansioni

• Create and maintain knowledge resources for RCM and related domains.
• Translate payer rules, product behavior, and processes into clear guidance for frontline teams.
• Manage content lifecycle: intake, review, publication, and retirement.

Conoscenze

Knowledge management

Content operations

Technical writing

Editing

Stakeholder collaboration

Strumenti

Notion

Jira

Intercom

Looker

Google Workspace

Content-governance tooling

Descrizione del lavoro

Grow Therapy is seeking a Knowledge Management & Content Operations professional to own the knowledge base, standard operating procedures, and frontline guidance. You will translate complex processes into clear content for frontline teams and coordinate with SMEs to maintain accuracy and relevance.

You’ll drive content lifecycle governance, collaborate with Training and Quality, and support product launches with up-to-date knowledge assets across RCM and related domains.