Knowledge Management Strategist - Healthcare Ops

Amazon; Memphis (TN); On-site; USD 22,000 - 36,000; Full time

Job summary

Amazon One Medical Customer Care is seeking a Knowledge Management Specialist to develop and optimize knowledge resources, process documentation, and content that enable high-quality care and service for patients and team members. You will create and maintain knowledge databases, establish standards, and drive scalable resources across Centralized Support.

You will partner with cross-functional stakeholders to identify knowledge gaps, improve content accuracy, and ensure resources are accessible

Qualifications

• 2+ years in content management and development or 1 year in a patient-centered role within a multi-state primary healthcare company.

Responsibilities

• Support the development, maintenance, and optimization of operational processes, standard work procedures, process flows, and knowledge resources to improve consistency, efficiency, and quality across Centralized Support operations.

Skills

Content management

Microsoft Office Suite

Written communication

Cross-functional collaboration

Process documentation

Tools

MAX Agent

Nice-InContact

G Suite

Electronic Health Records (EHR) systems

Knowledge management platforms

Job description

Amazon One Medical Customer Care is seeking a Knowledge Management Specialist to develop and optimize knowledge resources, process documentation, and content that enable high-quality care and service for patients and team members. You will create and maintain knowledge databases, establish standards, and drive scalable resources across Centralized Support.

You will partner with cross-functional stakeholders to identify knowledge gaps, improve content accuracy, and ensure resources are accessible