Senior Knowledge Base Lead - Content & Change

Hugh Chatham Health, Inc.; Charlotte (NC); In loco; USD 49.000 - 73.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Time Off

Health benefits

Retirement plan

Educational assistance

Descrizione del lavoro

Advocate Health in Charlotte, North Carolina, seeks a Knowledge Management specialist to create and maintain knowledge base content, design training solutions, and collaborate with IT, HRIS and service desk teams. You will manage lifecycle content, support end-to-end change management, and drive adoption of information systems.

The role requires 5 years in knowledge management, strong writing skills, and experience with HTML/web tools; 40-hour weeks, day shift, full-time with comprehensive

Competenze

• 5 years of knowledge management experience in a business environment.
• Experience bridging operational and technical teams.
• Proficient in HTML and web editing tools.

Mansioni

• Identifies and develops knowledge base content.
• Collaborates with IT, SMEs, HRIS and service desk teams to develop KB content.
• Designs and rolls out knowledge base content with change management and training.
• Publishes knowledge base content and maintains documentation.
• Develops and executes change management strategies for information accessibility.
• Analyzes processes and tracks metrics to ensure requirements are met.

Conoscenze

Knowledge management

Change management

Technical writing

Stakeholder facilitation

Project coordination

Communication

Formazione

Bachelor's Degree in Information Technology

Bachelor's Degree in Human Resources

Bachelor's Degree in Business

Strumenti

HTML

Microsoft Office

HRIS

Case management tools

Web editing tools

Descrizione del lavoro

Advocate Health in Charlotte, North Carolina, seeks a Knowledge Management specialist to create and maintain knowledge base content, design training solutions, and collaborate with IT, HRIS and service desk teams. You will manage lifecycle content, support end-to-end change management, and drive adoption of information systems.

The role requires 5 years in knowledge management, strong writing skills, and experience with HTML/web tools; 40-hour weeks, day shift, full-time with comprehensive