Knowledge Management Specialist - Elevate Patient Care Ops

Amazon; Tempe (AZ); On-site; USD 21,000 - 36,000; Full time

Job summary

Amazon One Medical is seeking a Knowledge Management Specialist to develop, maintain, and optimize knowledge resources, process documentation, and content that enable high-quality care and service. You will create knowledge databases, establish process standards, and support CI-CARE-based communications with patients and team members.

The ideal candidate will be a strong problem solver with excellent writing, a continuous improvement mindset, and the ability to build scalable, user-friendly

Qualifications

• 2+ years in content management and development OR 1 year in a patient-centered role within a multi-state healthcare company.
• Proven experience creating, managing, and improving content, communications, and learning resources for customer or patient-facing teams.
• Strong written and verbal communication skills with ability to collaborate with cross-functional stakeholders.

Responsibilities

• Support the development, maintenance, and optimization of knowledge resources, process documentation, and content to improve consistency, efficiency, and quality across Centralized Support operations.
• Own the creation, organization, and continuous improvement of knowledge management content, including knowledge base articles, SOPs, and resources for patient and team interactions.
• Partner with cross-functional stakeholders and subject matter experts to identify gaps, improve content accuracy, and ensure scalability.
• Support the design and refinement of training and onboarding materials with accurate, clear documentation.
• Serve as SME for Centralized Support Specialists, identifying workflow challenges and supporting continuous improvement initiatives.
• Create and maintain eGain knowledge content for diverse audiences while monitoring content effectiveness and KPIs.

Skills

Content management

Written communication

Microsoft Office

Cross-functional collaboration

Tools

MAX Agent

Nice-InContact

G Suite

EHR systems

Knowledge management platforms

Job description

Amazon One Medical is seeking a Knowledge Management Specialist to develop, maintain, and optimize knowledge resources, process documentation, and content that enable high-quality care and service. You will create knowledge databases, establish process standards, and support CI-CARE-based communications with patients and team members.

The ideal candidate will be a strong problem solver with excellent writing, a continuous improvement mindset, and the ability to build scalable, user-friendly