Senior Knowledge Base & Change Enablement Lead

Advocate Health; Charlotte (NC); On-site; USD 75,000 - 110,000; Full time

Job summary

Advocate Health seeks a Knowledge Management Specialist to identify and develop knowledge base content, partnering with IT, HR, and business stakeholders to ensure accurate, accessible information. You will design and roll out KB content with change management and training, publish materials, and drive continuous improvement across content and processes.

You will also analyze workflows, support end-to-end implementation planning, and coordinate activities to keep deliverables on schedule while

Qualifications

• Bachelor's Degree in Information Technology, HR, or Business or related field.
• Typically requires 5 years of knowledge management and related business experience.
• Experience bridging operational and technical experts and providing end-user support.
• Experience analyzing business processes and delivering KB content.

Responsibilities

• Identify and develop knowledge base content.
• Collaborate with IT, Business Partners, SMEs, Centers of Expertise, HRIS or service desk teams to develop and manage KB content.
• Design and develop KB content and support rollout using change management and training solutions.
• Identify, author, edit and publish knowledge base content.
• Develop and execute change management strategies and participate in end-to-end implementation planning.
• Analyze processes and participate in solution development to meet functional requirements and facilitate meetings.
• Develop processes to maintain KB content up-to-date and consistent.
• Coordinate activities to complete KB deliverables on time and within budget; communicate status.
• Participate in focus groups and monitor calls for content enhancements.
• Prepare assessments and provide recommendations for data automation to support KM tasks.

Skills

Strong communication

Interpersonal skills

Consulting and facilitation

Presentation skills

Teamwork

Project management

Problem solving

Prioritization

Education

Bachelor's Degree in Information Technology

Bachelor's Degree in Human Resources

Bachelor's Degree in Business

Tools

Microsoft Office

HRIS

Case management tools

HTML editing tools

Web editing tools

Job description

Advocate Health seeks a Knowledge Management Specialist to identify and develop knowledge base content, partnering with IT, HR, and business stakeholders to ensure accurate, accessible information. You will design and roll out KB content with change management and training, publish materials, and drive continuous improvement across content and processes.

You will also analyze workflows, support end-to-end implementation planning, and coordinate activities to keep deliverables on schedule while