(KM34) service advisor

Pembrook Resourcing; Middlesex Township (PA); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

33 days annual leave

Commission for service plans

Mon-Fri schedule

Career progression

Job summary

Pembrook Resourcing is assisting an established automotive dealership in Alperton to recruit an experienced Service Advisor. You'll manage bookings, liaise with workshop, and guide customers from intake to completion.

The role offers a strong basic salary (£30,000-£34,500), plus £30 for every service plan sold, 33 days of annual leave and a Monday–Friday schedule with clear career progression. You'll build lasting customer relationships, present servicing options, and ensure accurate

Qualifications

• Previous experience as an Automotive Service Advisor.
• Strong customer service and communication skills.
• Confident discussing vehicle repairs and costs with customers.
• Good understanding of Aftersales and workshop processes.
• Ability to manage multiple customers and priorities.
• Professional, organised and customer-focused approach.

Responsibilities

• Manage customer bookings and vehicle drop-offs.
• Liaise closely with the workshop and technicians.
• Keep customers updated throughout the repair process.
• Prepare job cards, estimates and invoices.
• Discuss servicing, maintenance and repair requirements with customers.
• Recommend additional products and service plans where appropriate.
• Ensure customers receive clear, accurate and professional communication.
• Build strong, long-term customer relationships.
• Help deliver a consistently high level of customer service.

Skills

Customer service

Communication

Aftersales knowledge

Multi-tasking

Professionalism

Job description

ALPERTON | £30,000-£34,500 BASIC + £30 PER SERVICE PLAN | 33 DAYS ANNUAL LEAVE | MONDAY-FRIDAY | CAREER PROGRESSION

a Great Opportunity For An Experienced Service Advisor

Looking for a Monday-FRIDAY Service Advisor role with a strong basic salary, additional earning potential and a great benefits package?

SERVICE ADVISOR

This Alperton opportunity offers a £30,000-£34,500 basic salary, £30 for every service plan sold, 33 days annual leave and genuine opportunities to develop your career within a busy automotive environment.

THE OPPORTUNITY

You'll be joining an established Aftersales team where you'll play a key role in delivering a smooth and professional customer journey, from booking vehicles in through to completion and collection.

With Monday-Friday working, a strong benefits package and career progression available, this is a great opportunity for an experienced Service Advisor looking for their next move.

The Package Includes

• £30,000-£34,500 basic salary
• £30 for every service plan sold
• 33 days annual leave
• Monday-Friday working
• Career progression opportunities
• Established automotive dealership environment

THE ROLE

• Manage customer bookings and vehicle drop-offs
• Liaise closely with the workshop and technicians
• Keep customers updated throughout the repair process
• Prepare job cards, estimates and invoices
• Discuss servicing, maintenance and repair requirements with customers
• Recommend additional products and service plans where appropriate
• Ensure customers receive clear, accurate and professional communication
• Build strong, long-term customer relationships
• Help deliver a consistently high level of customer service

WHAT WE'RE LOOKING FOR

• Previous experience as an Automotive Service Advisor
• Strong customer service and communication skills
• Confidence discussing vehicle repairs and costs with customers
• Good understanding of Aftersales and workshop processes
• Ability to manage multiple customers and priorities
• A professional, organised and customer-focused approach

It would be great if you also have

• Main dealership experience
• Experience selling service plans or additional products
• Experience working within a busy workshop environment
• A genuine ambition to progress within Aftersales

THE PEMBROOK DIFFERENCE

We don't simply pass CVs around.

If your CV looks right for the opportunity, a member of the Pembrook team will speak with you first, understand your experience and what you're looking for, and make sure the opportunity is right before anything goes further.

For this role, the client is moving quickly and interviews are available immediately for suitable candidates.

Straightforward, confidential and focused on getting the right people into the right roles.