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Perfect Placement UK Ltd; Winchester (VA); On-site; USD 41,000 - 57,000; Full time

Benefits offered by this job

30 days holiday incl bank holidays

Birthday off

Health schemes and life assurance

Employee discounts on manufacturer car

MOTs and servicing discounts

Ongoing training and development

Job summary

Perfect Placement UK Ltd is seeking a skilled Service Advisor for our Winchester dealership. Join a modern workshop and showroom, delivering exceptional customer service and contributing to aftersales success.

The role offers a clear career path with attractive benefits, Monday–Friday hours (08:00–18:00), 30 days holiday incl bank holidays and birthday day off. Training and development opportunities are provided to enhance your career.

Qualifications

• Proven experience as a Service Advisor in the motor trade.
• Excellent communication and customer service skills.
• Able to upsell and recommend additional products.
• IT literate, familiar with CDK Drive or Kerridge.
• Well-organised with strong time management.

Responsibilities

• Greet customers at drop-off and collection points in a professional manner.
• Record customer service requirements and relay to workshop.
• Keep customers informed about repair or service status.
• Provide transparent updates and explain work done.
• Cost additional repairs with customer approval.
• Prepare and present accurate invoices including service plans.
• Upsell service products and maintenance packages.

Skills

Customer service

Upselling

IT literacy

Tools

CDK Drive

Kerridge

Job description

We are currently seeking a skilled Service Advisor to join a reputable automotive dealership in Winchester. This is an excellent opportunity for an experienced Service Advisor to work within a modern, well-equipped workshop and showroom, delivering exceptional customer service and contributing to the success of the dealership’s aftersales department.

The Service Advisor role offers a rewarding career path with attractive benefits and a supportive working environment.

• Competitive salary of up to £30,000, with uncapped earnings potential of £36,000 or more based on performance
• Clear progression opportunities within a respected dealership group
• Monday to Friday working hours from 08:00 to 18:00, including a one-hour lunch break
• 30 days holiday including bank holidays, plus your birthday off
• Long service holiday entitlement
• Access to company health schemes and life assurance
• Employee discounts on manufacturer car purchase schemes, MOTs, and servicing
• Ongoing training and professional development programmes to enhance your career

Duties:

• Greet customers at vehicle drop-off and collection points, ensuring a professional and welcoming atmosphere
• Accurately record customer service requirements and communicate effectively with the workshop team
• Keep customers informed about the status of their vehicle repairs or servicing
• Provide transparent updates and explanations regarding work undertaken
• Cost additional repairs or work recommended by technicians and gain customer approval before proceeding
• Prepare and present accurate invoices, including recommended service plans and warranties
• Upsell service products, warranties, and maintenance packages to maximise customer satisfaction and dealership profitability

Requirements:

• Proven experience as a Service Advisor or in a similar role within the motor trade industry
• Excellent communication and customer service skills
• Confident in upselling and suggesting additional products
• IT literate, preferably with familiarity with systems such as CDK Drive or Kerridge
• Well-organised with strong time-management skills as the Service Advisor
• Full UK driving license, ideally with a clean record
• Customer-focused attitude with a professional manner
• Previous experience within franchised dealerships is preferred