Service Advisor

KPI People; City of Norwich (NY); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Great Benefits Package

Job summary

KPI People in Norwich is seeking a Service Advisor to join a busy franchised main dealership's Aftersales team. You will greet customers, explain the work to be carried out, and liaise with the workshop and Parts Department to ensure smooth service.

The role requires 12 months motor trade experience and a full UK driving licence, with standard hours and occasional overtime. A strong benefits package accompanies the position.

Qualifications

• 12 months Motor Trade Service Advisor experience.
• Full UK Driving Licence.

Responsibilities

• Meet and Greet Customers.
• Explain to customers the work due to be carried out on their vehicle.
• Accurate completion of courtesy car insurance paperwork.
• Calling customers with progress updates and advise of any work needed.
• Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
• Invoicing work carried out.
• Invoice explanation and taking payment.
• Quoting, introducing and selling of Service Plans.
• Ensuring all Warranty paperwork is correctly completed.
• Delivering the highest level of customer service at all times.

Skills

Motor Trade Service Advisor experience

Full UK Driving Licence

Job description

Service Advisor -Norwich

Basic Salary - £32,300 - OTE - £40,000 - Great Benefits Package

Our client, a busy franchised main dealership in Norwich has the requirement for a Service Advisor to join their successful Aftersales team.

Responsibilities

• Meet and Greet Customers.
• Explain to customers the work due to be carried out on their vehicle.
• Accurate completion of courtesy car insurance paperwork.
• Calling customers with progress updates and advise of any work needed.
• Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
• Invoicing work carried out.
• Invoice explanation and taking payment.
• Quoting, introducing and selling of Service Plans.
• Ensuring all Warranty paperwork is correctly completed.
• Delivering the highest level of customer service at all times.

Experience, Skills & Qualifications

Essential Requirements

• 12 months Motor Trade Service Advisor experience
• Full UK Driving Licence

Desirable Requirements

• Franchised Dealership Experience
• Kerridge or Pinnacle Expereince

Remuneration & Benefits

• Basic Salary of £32,200
• On Target Earnings of £40,000
• Great Benefits Package

Working Hours

• Monday to Friday 8am - 6pm
• Saturday Mornings 1 in 3 paid as overtime