Automotive Service Advisor — Mon-Fri, Great Benefits

Pembrook Resourcing; Middlesex Township (PA); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

33 days annual leave

Commission for service plans

Mon-Fri schedule

Career progression

Job summary

Pembrook Resourcing is assisting an established automotive dealership in Alperton to recruit an experienced Service Advisor. You'll manage bookings, liaise with workshop, and guide customers from intake to completion.

The role offers a strong basic salary (£30,000-£34,500), plus £30 for every service plan sold, 33 days of annual leave and a Monday–Friday schedule with clear career progression. You'll build lasting customer relationships, present servicing options, and ensure accurate

Qualifications

• Previous experience as an Automotive Service Advisor.
• Strong customer service and communication skills.
• Confident discussing vehicle repairs and costs with customers.
• Good understanding of Aftersales and workshop processes.
• Ability to manage multiple customers and priorities.
• Professional, organised and customer-focused approach.

Responsibilities

• Manage customer bookings and vehicle drop-offs.
• Liaise closely with the workshop and technicians.
• Keep customers updated throughout the repair process.
• Prepare job cards, estimates and invoices.
• Discuss servicing, maintenance and repair requirements with customers.
• Recommend additional products and service plans where appropriate.
• Ensure customers receive clear, accurate and professional communication.
• Build strong, long-term customer relationships.
• Help deliver a consistently high level of customer service.

Skills

Customer service

Communication

Aftersales knowledge

Multi-tasking

Professionalism

Job description

Pembrook Resourcing is assisting an established automotive dealership in Alperton to recruit an experienced Service Advisor. You'll manage bookings, liaise with workshop, and guide customers from intake to completion.

The role offers a strong basic salary (£30,000-£34,500), plus £30 for every service plan sold, 33 days of annual leave and a Monday–Friday schedule with clear career progression. You'll build lasting customer relationships, present servicing options, and ensure accurate