Kitchen Team Leader: Lead, Coach & Elevate Service

Crate & Barrel; Northbrook (IL); On-site; USD 52,000 - 75,000; Full time

Job summary

Crate & Barrel is seeking a Team Leader – Kitchen to drive sales performance and store excellence by leading, coaching, and developing the sales team. This full-time role reports to the Assistant Store Leader – Customer experience and Outreach, with responsibilities including recruiting, training, mentoring associates, and supporting events and store operations.

You will lead a designated team on the floor, coach for high performance, and collaborate with leadership to ensure exceptional

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.

Responsibilities

• Lead designated team and manage associate workload with the Assistant Store Leader of CEO.
• Coach associates on performance and maintain a strong presence in the department.
• Support development for the designated team to encourage professional growth.
• Provide timely feedback about performance to associates and share observations with leadership.
• Train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.
• Understand and follow company systems, policies and procedures including loss prevention, security and safety guidelines.
• Promote sales as they pertain to the role and act as Leader On Duty (LOD).
• Communicate with leadership to review business results, execution of plans, customer feedback and associate performance.
• Ensure customers receive gracious, quick, and efficient service.

Skills

Communication

Time management

Problem solving

Team leadership

Customer service

Tools

Microsoft Office

Google Applications

Job description

Crate & Barrel is seeking a Team Leader – Kitchen to drive sales performance and store excellence by leading, coaching, and developing the sales team. This full-time role reports to the Assistant Store Leader – Customer experience and Outreach, with responsibilities including recruiting, training, mentoring associates, and supporting events and store operations.

You will lead a designated team on the floor, coach for high performance, and collaborate with leadership to ensure exceptional