Kitchen Shift Lead: Lead, Coach & Improve Ops

Chick-fil-A; Maryland; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Leadership development

Team environment

Job summary

Chick-fil-A in Maryland is seeking a Back of House Shift Lead to provide leadership and operational oversight during your shift, ensuring food quality, safety, and kitchen efficiency. You will support team members and other leaders to maintain high standards across all kitchen activities.

You will model professionalism, coach staff, handle real‑time decisions, manage checklists, and help build a positive, growth‑oriented environment in a fast‑paced restaurant setting.

Qualifications

• Experience leading a restaurant shift and coordinating a team.
• Knowledge of food safety standards and sanitation procedures.
• Ability to communicate clearly under pressure and coach staff.

Responsibilities

• Oversee kitchen operations during shifts to ensure quality, accuracy, and speed of service.
• Supervise team members and ensure adherence to food safety and cleanliness standards.
• Resolve operational and performance issues and lead by example.
• Execute checklists and shift leadership tools; maintain organization and safety.
• Delegate tasks and manage cleaning schedules for a safe kitchen environment.
• Set up and rotate team positions to maintain efficiency and development.
• Provide coaching and feedback to improve team performance and morale.
• Ensure training and development opportunities for Back of House staff.

Skills

Leadership

Communication

Team Coaching

Food Safety

Scheduling

Job description

Chick-fil-A in Maryland is seeking a Back of House Shift Lead to provide leadership and operational oversight during your shift, ensuring food quality, safety, and kitchen efficiency. You will support team members and other leaders to maintain high standards across all kitchen activities.

You will model professionalism, coach staff, handle real‑time decisions, manage checklists, and help build a positive, growth‑oriented environment in a fast‑paced restaurant setting.