Kitchen Leadership & Team Development Manager

Chick-fil-A; West Goshen Township (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Chick-fil-A is seeking a Back of House Manager to lead the kitchen team, develop staff, and uphold high safety and quality standards in a fast-paced environment. You will drive operational excellence, maintain sanitation, and foster a positive, collaborative culture among kitchen and front-of-house staff.

The role emphasizes teaching and coaching teammates, managing responsibilities with urgency, and upholding Chick-fil-A’s policies and guest-focused hospitality.

Qualifications

• Previous leadership or management experience preferred.
• Strong communication and interpersonal skills.
• Ability to coach, motivate, and hold others accountable.
• Strong organizational and problem-solving skills.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays as needed.

Responsibilities

• Lead, coach, and develop Back of House team members and leaders.
• Oversee daily Back of House operations to ensure smooth, efficient service.
• Monitor food safety, quality, and adherence to Chick-fil-A standards.
• Maintain clean, organized kitchen and storage areas; control waste and costs.
• Collaborate with Front of House to ensure a seamless guest experience.
• Support scheduling and deployment of team members; manage labor expectations.

Skills

Leadership experience

Communication

Coaching

Organizational skills

Problem solving

Adaptability

Job description

Chick-fil-A is seeking a Back of House Manager to lead the kitchen team, develop staff, and uphold high safety and quality standards in a fast-paced environment. You will drive operational excellence, maintain sanitation, and foster a positive, collaborative culture among kitchen and front-of-house staff.

The role emphasizes teaching and coaching teammates, managing responsibilities with urgency, and upholding Chick-fil-A’s policies and guest-focused hospitality.