Back of House Manager

Chick-fil-A; West Goshen Township (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Chick-fil-A is seeking a Back of House Manager to lead the kitchen team, develop staff, and uphold high safety and quality standards in a fast-paced environment. You will drive operational excellence, maintain sanitation, and foster a positive, collaborative culture among kitchen and front-of-house staff.

The role emphasizes teaching and coaching teammates, managing responsibilities with urgency, and upholding Chick-fil-A’s policies and guest-focused hospitality.

Qualifications

• Previous leadership or management experience preferred.
• Strong communication and interpersonal skills.
• Ability to coach, motivate, and hold others accountable.
• Strong organizational and problem-solving skills.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays as needed.

Responsibilities

• Lead, coach, and develop Back of House team members and leaders.
• Oversee daily Back of House operations to ensure smooth, efficient service.
• Monitor food safety, quality, and adherence to Chick-fil-A standards.
• Maintain clean, organized kitchen and storage areas; control waste and costs.
• Collaborate with Front of House to ensure a seamless guest experience.
• Support scheduling and deployment of team members; manage labor expectations.

Skills

Leadership experience

Communication

Coaching

Organizational skills

Problem solving

Adaptability

Job description

Back of House Manager

Position Overview

The Back of House Manager is responsible for leading the kitchen team and ensuring that every guest receives safe, high-quality food in a clean, efficient, and welcoming environment. This role plays a key part in developing team members, maintaining operational standards, and creating a strong culture within the restaurant.

The ideal candidate is a confident leader who enjoys developing people, thrives in a fast-paced environment, and takes pride in doing things the right way.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and develop Back of House team members and leaders.
• Set clear expectations and hold the team accountable to Chick-fil-A standards.
• Train new team members on food preparation, safety, quality, and operational procedures.
• Provide ongoing feedback, encouragement, and recognition to help team members grow.
• Help identify and develop future kitchen leaders.
• Create a positive, respectful, and team-oriented work environment.

Kitchen Operations

• Oversee daily Back of House operations to ensure smooth and efficient service.
• Ensure food is prepared accurately, safely, and according to Chick-fil-A standards.
• Monitor food quality, portioning, holding times, and presentation.
• Maintain proper food safety and sanitation procedures.
• Ensure the kitchen, equipment, and storage areas remain clean and organized.
• Monitor inventory and help control food waste and operating costs.
• Identify operational challenges and implement solutions to improve efficiency.

  Guest Experience

  • Partner with Front of House leadership to ensure a seamless overall guest experience.
  • Maintain a sense of urgency during busy periods while keeping quality and hospitality a priority.
  • Address operational issues quickly and professionally.
  • Help create a restaurant environment where guests and team members feel cared for.

  Leadership & Administration

  • Assist with scheduling, labor management, and deployment of team members.
  • Monitor labor and productivity throughout each shift.
  • Communicate important information, goals, and expectations to the Back of House team.
  • Participate in leadership meetings and contribute ideas for improving the restaurant.
  • Follow and reinforce all Chick-fil-A policies, procedures, and standards.
  • Lead by example through a strong work ethic, positive attitude, and commitment to the team.

  Qualifications

  • Previous leadership or management experience preferred.
  • Restaurant or food service experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to coach, motivate, and hold others accountable.
  • Strong organizational and problem-solving skills.
  • Ability to remain calm and make decisions in a fast-paced environment.
  • Commitment to food safety, cleanliness, and operational excellence.
  • Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays as needed.
  • Must be able to stand for extended periods and perform the physical requirements of a restaurant environment.

  What We’re Looking For

  We are looking for someone who:

  • Leads with a servant's heart
  • Takes ownership and follows through
  • Enjoys developing and investing in others
  • Holds themselves and others to a high standard
  • Is dependable, positive, and solutions-oriented
  • Can lead confidently while still being part of the team
  • Takes pride in creating an excellent experience for both guests and team members

  Why Join Our Team?

  As a Back of House Manager, you will have the opportunity to make a meaningful impact on both our restaurant and the people who work here. You’ll be part of a leadership team that values personal growth, teamwork, hospitality, and excellence.

  This is more than managing a kitchen — it’s an opportunity to lead people, build a strong team, and help create an exceptional restaurant.

  Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.