Kidney Care Options Educator & Care Lead

U.S. Renal Care; McAllen (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical / Pharmacy

Dental

Vision

401k with employer match

Virtual Care

Life Insurance

PTO

Job summary

U.S. Renal Care is seeking a Kidney Care Options Program Coordinator to promote and deliver the KCOE program across multiple settings in the McAllen area.

You will educate patients with CKD/ESKD, coordinate care for modality initiation, and track program metrics to support care continuity. The role requires strong relationship-building with nephrology offices, hospital case managers, and staff, with bilingual ability preferred.

Qualifications

• Bachelor's degree or equivalent work experience.
• Five years of experience in a healthcare organization working with patients and/or physicians in a clinical setting.
• Knowledge of nephrology, End-Stage Renal Disease (ESRD), dialysis treatment or related field required.
• 1-year patient education and/or 1-year sales experience preferred.
• Bi-lingual preferred.
• Must demonstrate excellent customer service skills and ability to communicate effectively, both verbally and in writing.
• Must have intermediate computer skills, including Microsoft Office (Word, Excel, Power Point, Outlook and web-based tools); proficiency in USRC applications required within 90 days of hire.

Responsibilities

• Promote and deliver the Kidney Care Options Program to nephrology offices, hospital case managers, community partners, and USRC staff.
• Build and maintain internal and external clinical relationships; educate patients with advanced CKD/ESKD; coordinate care for dialysis modality initiation or transition; support home therapy growth.
• Track and report program metrics and maintain documentation across teams.
• Coordinate care needs including dialysis access placement, transplant referral initiation, insurance navigation, and transition planning to USRC facilities.
• Lead and participate in strategic outreach events with physicians and community partners.

Skills

Customer service

Communication skills

Bi-lingual (preferred)

Interpersonal skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

USRC applications

Job description

U.S. Renal Care is seeking a Kidney Care Options Program Coordinator to promote and deliver the KCOE program across multiple settings in the McAllen area.

You will educate patients with CKD/ESKD, coordinate care for modality initiation, and track program metrics to support care continuity. The role requires strong relationship-building with nephrology offices, hospital case managers, and staff, with bilingual ability preferred.