KIA SERVICE ADVISOR

Hyman Bros. Automobiles; Midlothian (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation package

Health insurance options

Paid time off and holidays

Employee discounts on vehicle service

Opportunities for career advancement

Job summary

Hyman Brothers Auto Group in Midlothian, VA is seeking a Kia Service Advisor to serve as the primary point of contact between customers and the service department, ensuring a smooth, satisfying service experience.

You will greet customers, document service needs, explain repairs and costs, and coordinate with technicians to deliver timely service while maintaining accurate records.

Qualifications

• Previous experience as a Service Advisor or similar role preferred.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic knowledge of automotive maintenance and repair procedures.
• Proficient with computer systems and service software.
• Detail-oriented with excellent organizational skills.
• Valid driver's license.

Responsibilities

• Greet customers promptly and courteously.
• Assess and accurately document customer vehicle service needs.
• Clearly communicate vehicle issues, recommended repairs, and associated costs to customers.
• Coordinate with technicians to ensure timely and quality service.
• Maintain accurate records of services provided and customer interactions.
• Follow up with customers regarding service status and post-service satisfaction.
• Promote additional services or maintenance products as appropriate.

Skills

Strong communication

Customer service

Detail-oriented

Multi-tasking

Automotive knowledge

Computer skills

Driver's license

Tools

Service software

Job description

Hyman Brothers Auto Group is seeking a dedicated KIA Service Advisor to join our team in Midlothian, VA. As a Service Advisor, you will serve as the primary point of contact between customers and the service department, ensuring a smooth, satisfying service experience.

Responsibilities

• Greet customers promptly and courteously.
• Assess and accurately document customer vehicle service needs.
• Clearly communicate vehicle issues, recommended repairs, and associated costs to customers.
• Coordinate with technicians to ensure timely and quality service.
• Maintain accurate records of services provided and customer interactions.
• Follow up with customers regarding service status and post-service satisfaction.
• Promote additional services or maintenance products as appropriate.

Requirements

• Previous experience as a Service Advisor or similar role in the automotive industry preferred.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic knowledge of automotive maintenance and repair procedures.
• Proficient with computer systems and service software.
• Detail-oriented with excellent organizational skills.
• Valid driver's license.

Benefits

• Competitive compensation package.
• Health insurance options.
• Paid time off and holidays.
• Employee discounts on vehicle service and parts.
• Opportunities for career advancement within Hyman Brothers Auto Group.

About The Company

Hyman Brothers Auto Group has been serving the Midlothian, VA community with quality automotive sales and service for many years. We pride ourselves on delivering exceptional customer service and fostering a friendly, professional work environment. Join our team and be part of a company that values integrity, teamwork, and growth.

Gary Shively
804-378-0207